Adriana Burge
Las Vegas
Summary
Dynamic customer service professional with extensive experience, excelling in communication and efficiency. Proven track record of enhancing customer satisfaction through problem resolution and product recommendations. Dependable and knowledgeable, I thrive in fast-paced environments, consistently achieving high service ratings and fostering strong customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cannabis Dispatcher
Planet 13 Las Vegas
Las Vegas
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided customer service support for drivers and customers related to delivery inquiries.
- Coordinated delivery routes with drivers and customers to ensure timely deliveries.
Cannabis Processor
Planet 13 Las Vegas
Las Vegas
05.2024 - 10.2024
- Verified customer identification upon delivery to ensure compliance with local regulations.
- Provided exceptional customer service by answering questions, resolving issues, and providing product recommendations.
- Assisted with inventory management tasks such as stocking shelves with product prior to delivery.
Barista
Planet 13 Las Vegas
Las Vegas
02.2024 - 05.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Rideshare Driver
Lyft And Uber
Las Vegas
06.2019 - 02.2024
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved consistently high customer scores due to exceptional service.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Delivery Driver
Postmates
Las Vegas
09.2018 - 02.2020
- Promoted positive customer service by delivering on-time goods and fully resolving issues.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Home Health Caregiver
Visting Angels
Las Vegas
08.2016 - 05.2019
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned, prepared or served meals to patients according to prescribed diets.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Order Filler
Brady Linen Services
Las Vegas
04.2017 - 09.2018
- Achieved productivity and accuracy standards to meet company guidelines.
- Placed products on conveyors for final wrapping and shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Understood and followed oral and written directions.
Education
High School Diploma -
Shadow Ridge
Las Vegas, NV06.2015
Some College - Information Technology
DeVry University Online
Skills
- Customer service
- Communication
- Customer relationships
- Efficiency and time management
- Knowledge of the local area
- Proficient in Microsoft Office
- Dependable and reliable
Certification
- Tam card
- Health card
- OSHA certified
- State of Nv. Cannabis card
Timeline
Cannabis Dispatcher
Planet 13 Las Vegas
10.2024 - Current
Cannabis Processor
Planet 13 Las Vegas
05.2024 - 10.2024
Barista
Planet 13 Las Vegas
02.2024 - 05.2024
Rideshare Driver
Lyft And Uber
06.2019 - 02.2024
Delivery Driver
Postmates
09.2018 - 02.2020
Order Filler
Brady Linen Services
04.2017 - 09.2018
Home Health Caregiver
Visting Angels
08.2016 - 05.2019
High School Diploma -
Shadow Ridge
Some College - Information Technology
DeVry University Online
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