CARISSA CARO
Gilroy,CA
Summary
Enthusiastic Bilingual-Spanish Legal Assistant and Office Assistant with 5+ years of high level clerical experience. Skilled in high-level calendar and event management, office organization, and customer service. Self-motivated work ethic to perform effectively in independent or team environments. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Scoot Education
Los Angeles, California
03.2025 - Current
- Maintained a safe learning environment by enforcing school rules and regulations.
- Assisted with classroom management issues when needed.
- Supported special needs students by providing individual instruction as needed.
- Adapted teaching methods to accommodate diverse learning styles.
Legal Secretary- Confidential
Office of the County Counsel- Santa Clara County
San Jose, CA
10.2023 - 10.2024
- Provided high level support to 7 attorneys, including one executive, spanning across civil litigation, medical malpractice, and labor and employment practice areas.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Assisted in case and trial preparation activities such as responding to discovery requests, organizing exhibits, preparing witness binders and assembling jury instructions.
- Composed and revised legal documents, letters, depositions and court documents.
Bilingual Customer Service Representative
Aetna, a CVS Health
Remote
10.2022 - 09.2023
- Answered between 50-100 inbound daily calls from clients and provided assistance with claim and benefit inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Researched policy provisions to determine coverage levels, limitations, and exclusions.
Universal Banker
Mechanics Bank- Retail Banking
Seaside, CA
09.2021 - 08.2022
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Completed routine transfers, deposits and bill payments.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted in the development and implementation of office policies and procedures.
Client Service Representative
BANK OF AMERICA
Gilroy
10.2018 - 04.2021
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Maintained optimal financial controls by securing funds and making accurate transactions.
Education
Bachelor of Arts - Anthropology
San Jose State University
San Jose12-2025
Associate of Arts - Paralegal Studies
De Anza College
Cupertino, CA08-2024
American Bar Association- Paralegal Certification - Civil Litigation
De Anza College
Cupertino, CA08-2024
Skills
- Bilingual: English-Spanish
- Expert in Microsoft Office Suite
- Expert in ProLaw
- Federal and state filings
- Legal document preparation
- Schedule and calendar management
- Legal document preparation
- Trial preparation
Timeline
Substitute Teacher
Scoot Education
03.2025 - Current
Legal Secretary- Confidential
Office of the County Counsel- Santa Clara County
10.2023 - 10.2024
Bilingual Customer Service Representative
Aetna, a CVS Health
10.2022 - 09.2023
Universal Banker
Mechanics Bank- Retail Banking
09.2021 - 08.2022
Client Service Representative
BANK OF AMERICA
10.2018 - 04.2021
Bachelor of Arts - Anthropology
San Jose State University
Associate of Arts - Paralegal Studies
De Anza College
American Bar Association- Paralegal Certification - Civil Litigation
De Anza College
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