Summary
Overview
Work History
Education
Skills
Timeline
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Carissa Cassimatis

Columbia,MO

Summary

Proven track record at City Of Farmington Parks And Recreation, enhancing customer satisfaction by streamlining service processes and effectively managing ticket sales. Demonstrated strong work ethic and excellent communication skills, leading to significant improvements in service delivery and complaint resolution. Expert in handling both cash and electronic transactions, ensuring accuracy and efficiency.

Overview

2
2
years of professional experience

Work History

Admission Services Representative

City Of Farmington Parks And Recreation
05.2022 - 08.2024
  • Collaborated with team members to ensure seamless communication and consistent service delivery.
  • Contributed to process improvements by sharing feedback from customer interactions with management teams.
  • Streamlined service processes for quicker response times, leading to improved customer experiences.
  • Efficiently managed the sale of tickets, including daily passes and seasonal memberships, while handling cash and electronic payments accurately.
  • Resolved guest concerns and issues promptly, ensuring high levels of satisfaction and a positive park experience.

Education

Bachelor of Science - Actuarial Science

University of Missouri-Columbia
Columbia, MO
05.2026

Associate of Arts -

Mineral Area Cllege
Park Hills, MO
05.2023

High School Diploma -

Farmington Senior High School
Farmington, MO
05.2023

Skills

  • Strong Work Ethic
  • Customer Service
  • Complaint resolution
  • Excellent Communication

Timeline

Admission Services Representative

City Of Farmington Parks And Recreation
05.2022 - 08.2024

Bachelor of Science - Actuarial Science

University of Missouri-Columbia

Associate of Arts -

Mineral Area Cllege

High School Diploma -

Farmington Senior High School

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Carissa Cassimatis