Summary
Overview
Work History
Education
Skills
References
Timeline
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Carissa Graten

Pottstown,PA

Summary

Goal-driven Clinical Management professional bringing 7-year career history in sales and proven track record of strategic business growth. Talented at identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships through positive rapport, tailored solutions and client engagement. Demonstrated expertise in team leadership and development.

Overview

8
8
years of professional experience

Work History

Clinical Manager

Becker Orthodontics
Phoenixville, PA
12.2016 - Current
  • Developed and initiated departmental goals, standards of performance, policies and procedures.
  • Planned marketing strategies to attract new patients to the practice.
  • Developed and implemented sales strategies for new and existing patients.
  • Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
  • Accurately created patient charts for new and existing patients, and implemented organizing systems to streamline patient records management.
  • Attended conferences and workshops to stay abreast of changes in the field.
  • Analyzed data to identify trends in quality improvement initiatives.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.

Sales Manager

Aldo Shoes
Pottstown, PA
10.2015 - 11.2016
  • Established relationships with key clients, while maintaining existing customer base.
  • Maintained professional network of potential clients and business opportunities through developing a targeted sales plan.
  • Managed daily operations of sales department, including supervision of numerous staff members.
  • Created reports and performed analysis on customer service, sales activities, and inventory levels.
  • Maintained accurate records of all sales transactions using a POS system.

Education

Dental Assisting

Contemporary Health Career Institute
Exton, PA
09-2016

Some College (No Degree) - Communications

Montgomery County Community College
Blue Bell, PA

Skills

  • Relationship Building
  • Networking
  • Verbal and Written Communication
  • Customer Service
  • Organizational Skills
  • Strategic Planning
  • Creative Problem-Solving
  • Critical Thinking Skills
  • Addressing Questions and Concerns
  • Patient Records Administration
  • Marketing
  • Procedure Implementation
  • Inventory Management

References

References available upon request.

Timeline

Clinical Manager

Becker Orthodontics
12.2016 - Current

Sales Manager

Aldo Shoes
10.2015 - 11.2016

Dental Assisting

Contemporary Health Career Institute

Some College (No Degree) - Communications

Montgomery County Community College

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Carissa Graten