Carissa Grewe

Help customers with transactions in a timely manner, including cashing checks, depositing checks, withdrawing cash and transferring money within accounts.

Open various types of accounts, safe deposit boxes and CD's.

• Opened new accounts.
• Reconciled customer accounts and balanced daily transactions.
• Presented new and additional products and services to existing customers.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Collected customer information and completed new account forms.
• Cross-sold bank products and services to meet customer needs and provide options.
• Sold GAP and warranty to new loan customers
• Reviewed credit bureaus to see the right solution for new loan customers and existing customers.
• Underwrote and processed my own loan before sending to operations.
• Added the new loan onto precision.
• Set up auto pay through precision.

• Provided exceptional customer support for all digital service inquiries.
• Handled all online inquiries about members accounts, online banking or new accounts.
• Approved or denied online loan or account applications
• Sold GAP and warranty to new loan accounts.
• Processed loans and added onto the system.
• Went through delinquent loans every month and made calls to members regarding their late payments.
• Went through overdraft reports and called my members.