Carissa Hendrix
Hiram,GA
Summary
Dynamic technology professional with extensive experience in optimizing systems and aligning technical solutions with strategic business goals. Expertise in driving projects from inception to completion and consistently delivering results that contribute to organizational growth and success. Strong track record of innovation and problem-solving, combined with a commitment to leveraging technology for enhanced operational efficiency. Adept at collaborating across teams to foster a culture of continuous improvement and achieve measurable outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Coordinator (Dispatcher)
D & L Heating and Air
Marietta, GA
05.2023 - Current
- Dispatch and schedule service calls; coordinate assignments for field supervisors and builder timelines.
- Manage high-volume inbound calls; confirm appointments and provide updates to customers and internal teams.
- Managed at least 60 customer calls per day
- Process payments and maintain accurate job/customer records in computer-based systems.
- Support documentation and administrative tasks including filing and faxing.
Patient Service Representative (PSR)
Marietta Eye Clinic
Marietta, GA
05.2022 - 12.2022
- Supported front desk operations including over 50 check-in/check-out, scheduling, phones, and patient flow.
- Verified medical/vision insurance and documented eligibility details accurately.
- Collected payments and handled email communication while maintaining confidentiality.
ASP Instructor
Kemp Elementary
Powder Springs, GA
02.2019 - 02.2021
- Supervised students after school, ensuring safety, engagement, and adherence to program rules.
- Maintained a professional, attentive environment and communicated effectively with staff.
- Monitored over 200 students per day
Resident Assistant
Elmcroft Senior Living
Marietta, GA
02.2017 - 10.2018
- Assisted over 20 residents with daily living activities, ensuring comfort and safety.
- Supported meal routines and resident safety with compassion and attention to detail.
- Coordinated recreational activities to promote social engagement among residents.
Education
Certificate - Medical Billing & Coding
Martinsburg
Cheyenne, WY 8200908.2023
High School Diploma - undefined
Paulding County High School
Dallas, GA05.2012
Skills
- Logistics coordination
- Appointment management support
- Expertise in insurance eligibility checks
- Payment processing
- Multi-line phone management
- Accurate data processing and organization
- HIPAA compliance knowledge
- Advanced skills in Excel and Word
Certification
- CPR Certification
- First Aid Certification
Timeline
Service Coordinator (Dispatcher)
D & L Heating and Air
05.2023 - Current
Patient Service Representative (PSR)
Marietta Eye Clinic
05.2022 - 12.2022
ASP Instructor
Kemp Elementary
02.2019 - 02.2021
Resident Assistant
Elmcroft Senior Living
02.2017 - 10.2018
High School Diploma - undefined
Paulding County High School
Certificate - Medical Billing & Coding
Martinsburg
ADDITIONAL
Authorized to work in the U.S. for any employer