Summary
Overview
Work History
Education
Skills
Certification
Timeline
ADDITIONAL
Generic

Carissa Hendrix

Hiram,GA

Summary

Dynamic technology professional with extensive experience in optimizing systems and aligning technical solutions with strategic business goals. Expertise in driving projects from inception to completion and consistently delivering results that contribute to organizational growth and success. Strong track record of innovation and problem-solving, combined with a commitment to leveraging technology for enhanced operational efficiency. Adept at collaborating across teams to foster a culture of continuous improvement and achieve measurable outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Coordinator (Dispatcher)

D & L Heating and Air
Marietta, GA
05.2023 - Current
  • Dispatch and schedule service calls; coordinate assignments for field supervisors and builder timelines.
  • Manage high-volume inbound calls; confirm appointments and provide updates to customers and internal teams.
  • Managed at least 60 customer calls per day
  • Process payments and maintain accurate job/customer records in computer-based systems.
  • Support documentation and administrative tasks including filing and faxing.

Patient Service Representative (PSR)

Marietta Eye Clinic
Marietta, GA
05.2022 - 12.2022
  • Supported front desk operations including over 50 check-in/check-out, scheduling, phones, and patient flow.
  • Verified medical/vision insurance and documented eligibility details accurately.
  • Collected payments and handled email communication while maintaining confidentiality.

ASP Instructor

Kemp Elementary
Powder Springs, GA
02.2019 - 02.2021
  • Supervised students after school, ensuring safety, engagement, and adherence to program rules.
  • Maintained a professional, attentive environment and communicated effectively with staff.
  • Monitored over 200 students per day

Resident Assistant

Elmcroft Senior Living
Marietta, GA
02.2017 - 10.2018
  • Assisted over 20 residents with daily living activities, ensuring comfort and safety.
  • Supported meal routines and resident safety with compassion and attention to detail.
  • Coordinated recreational activities to promote social engagement among residents.

Education

Certificate - Medical Billing & Coding

Martinsburg
Cheyenne, WY 82009
08.2023

High School Diploma - undefined

Paulding County High School
Dallas, GA
05.2012

Skills

  • Logistics coordination
  • Appointment management support
  • Expertise in insurance eligibility checks
  • Payment processing
  • Multi-line phone management
  • Accurate data processing and organization
  • HIPAA compliance knowledge
  • Advanced skills in Excel and Word

Certification

  • CPR Certification
  • First Aid Certification

Timeline

Service Coordinator (Dispatcher)

D & L Heating and Air
05.2023 - Current

Patient Service Representative (PSR)

Marietta Eye Clinic
05.2022 - 12.2022

ASP Instructor

Kemp Elementary
02.2019 - 02.2021

Resident Assistant

Elmcroft Senior Living
02.2017 - 10.2018

High School Diploma - undefined

Paulding County High School

Certificate - Medical Billing & Coding

Martinsburg

ADDITIONAL

Authorized to work in the U.S. for any employer