Desired Job Title
Customer Service/Dispatcher CoordinatorAssistant Scheduling Manager/Medical Records SpecialistOffice ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Lakeland, FL, USLakeland, FL
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Loretta Tressa
Lakeland,FL
Work Preference
Summary
Customer service professional with proven communication and problem-solving abilities. Expertise in addressing customer concerns and delivering exceptional service in high-pressure environments. Committed to enhancing customer satisfaction and loyalty through effective support.
Overview
14
14
years of professional experience
Work History
Customer Service/Dispatcher Coordinator
Transsystems
Haines City, Florida
12.2021 - 04.2026
- Built strong customer relationships through personalized assistance and proactive support.
- Resolved customer inquiries and issues to ensure satisfaction and retention.
- Managed daily operations of driver schedules and routes.
- Scheduled routes for drivers based on delivery requirements and availability.
- Collaborated with team to improve service delivery standards and address operational challenges.
Assistant Scheduling Manager/Medical Records Specialist
Compassionate Certification Centers
Lakeland, Florida
11.2018 - 11.2021
- Created and distributed employee work schedules adhering to labor laws.
- Adjusted schedules to meet staffing needs and accommodate employee availability.
- Scheduled and confirmed customer appointments to enhance service efficiency.
- Executed clerical duties to facilitate daily operations.
Office Manager
Mikitch Construction
Lakeland, FL
01.2012 - 03.2017
- Managed inventory of office supplies and maintained equipment to support uninterrupted operations.
- Reviewed and processed invoices from contractors and suppliers, ensuring accuracy for timely payment approval.
- Coordinated scheduling of construction tasks and allocated resources to ensure project timelines were met.
Education
Certificate - Surgical Technology
Travis Technical Center
Lakeland, FL03-2004
GED -
Lake Gibson High School
Lakeland, FLSkills
- Logistics coordination
- Route optimization
- Schedule management
- Customer service
- Complaint handling
- Conflict resolution
- Effective communication
- Time management
- Task prioritization
- Multitasking
- Attention to detail
- Data entry
Timeline
Customer Service/Dispatcher Coordinator
Transsystems
12.2021 - 04.2026
Assistant Scheduling Manager/Medical Records Specialist
Compassionate Certification Centers
11.2018 - 11.2021
Office Manager
Mikitch Construction
01.2012 - 03.2017
Certificate - Surgical Technology
Travis Technical Center
GED -
Lake Gibson High School