Amelia Cesario Carrasco

Cape Coral,Florida

Summary

Expert in coordinating logistics and customer service, adept at managing multiple tasks under pressure. Communicates consistently with dispatchers and drivers to ensure timely deliveries and resolve issues. Develops efficient workflows that enhance collaboration and service quality across departments.

Overview

years of professional experience

Work History

Dispatcher / Customer Service

Cheney Brothers Inc

Punta Gorda, FL

03.2026 - Current

Coordinated delivery schedules to optimize routes and ensure timely service.
Coordinated with dispatch team to meet delivery schedules, enhancing overall operational efficiency.
Communicated with drivers to provide updates and resolve issues promptly.
Managed high call volume, ensuring accurate data entry for effective service delivery.
Resolved customer inquiries on delivery status and service options, improving customer satisfaction.
Developed efficient workflows to enhance communication between departments.

Customer Service Representative/Dispatcher

Gulfshore Trucking Inc.

Fort Myers, Florida

02.2022 - 03.2026

Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved service issues by coordinating with dispatch and operations teams.
Assisted customers with inquiries about services and logistics processes.
Collaborated with team members to improve customer service protocols and procedures.

Capacity Procurement Specialist

R&L Global Inc.

Ft. Myers, FL

01.2020 - 01.2022

Supported Logistics Account Manager in optimizing supply chain operations
Coordinated delivery and pickup appointments to ensure timely logistics execution
Facilitated communication between team members, shippers, and receivers to streamline operations
Coordinated communication with all truck drivers and dispatchers to maintain on time pickup and drop-offs.

Logistics Coordinator

Scotlynn USA Division