Ira Epstein
Delray Beach
Summary
Dynamic Dispatcher with proven expertise, adept at efficient route planning and effective time management. Successfully managed high-stress situations, ensuring timely delivery and exceptional client support. Recognized for reducing dispatch errors through meticulous record-keeping and fostering teamwork among colleagues to enhance operational efficiency.
Overview
32
32
years of professional experience
Work History
Dispatcher/Customer Service Representative
Direct Cooling
04.2025 - 08.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher/Customer Service Representative
With Pride Air Conditioning and Heating
06.2020 - 02.2025
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
Dispatcher/Customer Service Representative
General Utilities
09.2016 - 2020
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Dispatcher/Customer Service Representative
Hart Home Comfort
04.1993 - 07.2016
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Education
Associate of Arts - ROTC
Nassau Community College
Garden City, NY03-1975
Valley Forge Military Academy
Wayne, PA06-1969
Skills
- Client support
- Accurate data entry
- Maintaining logs
- Regional knowledge
- Effective radio communication
- Efficient dispatching procedures
- Effective time management
- Call prioritization
- Logistics coordination
- Effective schedule coordination
- Efficient route planning
- Coordinating field personnel
Timeline
Dispatcher/Customer Service Representative
Direct Cooling
04.2025 - 08.2025
Dispatcher/Customer Service Representative
With Pride Air Conditioning and Heating
06.2020 - 02.2025
Dispatcher/Customer Service Representative
General Utilities
09.2016 - 2020
Dispatcher/Customer Service Representative
Hart Home Comfort
04.1993 - 07.2016
Associate of Arts - ROTC
Nassau Community College
Valley Forge Military Academy
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