Carissa Jackson
Fairbanks,AK
Summary
Dynamic sales associate with experience in retail operations and customer engagement. Skilled in managing bookings, processing transactions, and maintaining inventory. Committed to delivering exceptional service and fostering positive client relationships.
Overview
18
18
years of professional experience
Work History
Tour Desk Agent
Holland America Line
Fairbanks, Alaska
05.2025 - 09.2025
- Assisted guests with inquiries and provided information about cruise itineraries.
- Utilized company software for tracking bookings and managing schedules effectively.
- Performed administrative duties such as filing documents, data entry. as required.
- Greeted guests and provided information about local attractions, restaurants, and transportation.
- Managed bookings and payments for multiple clients simultaneously.
Corporate Outfitting Sales Associate
Big Ray's
Fairbanks, Alaska
04.2024 - 11.2024
- Assisted customers with outfitting them with the proper work gear needed to successfully complete their job.
- Maintained good standing relationships/contracts with various companies to help outfit their employees.
- Assisted customers with product selection, sizing and styling.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed transactions using a point-of-sale system.
In-Home Childcare Provider
Self-employeed
Fairbanks, Alaska
04.2019 - 03.2024
- Developed daily schedules to enhance children's learning and playtime activities.
- Conferred with parents to inform on type of daily activities, successes, strengths observed, and potential obstacles to healthy development.
- Maintained cleanliness and organization of play areas and childcare spaces.
- Prepared nutritious meals and snacks according to dietary needs and preferences.
ClickList Associate
Fred Meyer
Fairbanks, Alaska
05.2017 - 04.2019
- Selected and gathered customer orders efficiently from store inventory.
- Assisted in training new associates on ClickList procedures and systems.
- Collaborated with team members to streamline order fulfillment processes.
- Verified customer orders for accuracy before bagging groceries for pickup.
Customer Service Cashier
Home Depot
Fairbanks, Alaska
04.2016 - 04.2017
- Resolved customer complaints promptly and professionally at the service desk.
- Collaborated with team members to ensure smooth operations during busy periods.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Bakery Clerk
Walmart
Fairbanks, Alaska
12.2014 - 04.2016
- Provided exceptional customer service, ensuring a positive shopping experience for patrons.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Assisted with baking and decorating tasks as required.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Front End Cashier/Bakery Clerk
Safeway
Fairbanks, Alaska
05.2012 - 12.2014
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Packed and bagged products according to customer preferences.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
Sales Associate
Blockbuster Video
Fairbanks, Alaska
05.2007 - 03.2009
- Assisted customers with product selection and provided detailed information.
- Greeted customers and provided exceptional customer service.
- Managed inventory levels and restocked shelves as needed.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Raven Homeschool
Fairbanks, AK05-2010
Skills
- Exceptional customer service
- Attention to detail
- Problem-solving skills
- Retail store operations
- Cash handling accuracy
- Retail merchandising expertise
- Professional demeanor
Timeline
Tour Desk Agent
Holland America Line
05.2025 - 09.2025
Corporate Outfitting Sales Associate
Big Ray's
04.2024 - 11.2024
In-Home Childcare Provider
Self-employeed
04.2019 - 03.2024
ClickList Associate
Fred Meyer
05.2017 - 04.2019
Customer Service Cashier
Home Depot
04.2016 - 04.2017
Bakery Clerk
Walmart
12.2014 - 04.2016
Front End Cashier/Bakery Clerk
Safeway
05.2012 - 12.2014
Sales Associate
Blockbuster Video
05.2007 - 03.2009
High School Diploma -
Raven Homeschool