Carissa Jimenez
Eastvale,CA
Summary
Proactive individual dedicated to creating a welcoming environment and delivering high-quality aid to those in need. Enthusiastic and eager to contribute to team success, driving hard work, attention to detail, and excellent organizational skills. Highly motivated to continuously learn, grow, and excel in the workplace.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Kay Jewelers
Eastvale, CA
10.2023 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Jewelry Consultant, Key Holder
Kay Jewelers
Eastvale/Rancho Cucamonga, CA
09.2020 - 09.2023
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Completed store opening and closing procedures as per company guidelines.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
Caregiver
Accredited Nursing
Pomona, CA
09.2017 - 09.2019
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Worked to improve and enhance patient lives through effective and compassionate care.
Education
Bachelor Of Arts - History
University of California, Riverside
Riverside, CA06.2023
Mount San Antonio College
Walnut, CA06.2019
High School Diploma -
Ruben S. Ayala High School
Chino, CA06.2016
Skills
- Attention to detail
- Problem solving
- Teamwork
- Talented multitasker
- Verbal and written communication skills
- Leadership abilities
- Active listing
- Critical thinking
Additional Information
Volunteer Work:
Teacher for Vacation Bible School at local church
06/2016-07/2016
- Determined ways to offer support to each student as an individual.
- Engaged students by encouraging participation in class and sharing thoughts on subjects under discussion.
Timeline
Assistant Manager
Kay Jewelers
10.2023 - Current
Jewelry Consultant, Key Holder
Kay Jewelers
09.2020 - 09.2023
Caregiver
Accredited Nursing
09.2017 - 09.2019
High School Diploma -
Ruben S. Ayala High School
Bachelor Of Arts - History
University of California, Riverside
Mount San Antonio College