Carissa Mhlanga
Dallas
Summary
Dedicated customer service representative with expertise in communication, problem-solving, and empathy. Proven ability to resolve client concerns effectively, ensuring satisfaction and trust.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Senior Care Transitions
Plano
01.2023 - 03.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved client concerns with empathy and professionalism, fostering trust and satisfaction.
- Assisted clients with service inquiries and care options.
- Coordinated client-provider communication to ensure clarity and effective service delivery.
- Educated clients about senior care services and resources, enhancing their understanding and access.
- Collaborated with team members to improve customer service protocols.
- Documented client interactions in the customer relationship management system.
- Maintained accurate records of client feedback and service requests.
Customer Service/Dispatcher
Genem Logistics
Richardson
02.2020 - 12.2022
- Coordinated driver schedules to ensure timely deliveries and efficient routes.
- Managed customer inquiries via phone and email, ensuring clear communication and resolution of issues.
- Developed relationships with customers by providing excellent customer service.
- Built strong relationships with drivers and customers, fostering trust and enhancing service quality.
- Utilized logistics software to track shipments and update delivery statuses.
- Collaborated with warehouse staff to promptly resolve shipment issues, enhancing overall delivery effectiveness.
- Monitored traffic conditions to suggest optimal route adjustments for drivers.
- Documented service requests and complaints for effective resolution follow-up.
- Assisted in training new dispatchers on company procedures and tools.
Education
Master of Arts - Economic History
University of Zimbabwe
Harare, Zimbabwe08-2021
Bachelor of Arts -
University of Zimbabwe
Harare, Zimbabwe04-2018
Skills
communication
problem solving
empathy
- Customer relationship management
- Conflict resolution
- Data entry
Listening skills
patience
Timeline
Customer Service Representative
Senior Care Transitions
01.2023 - 03.2026
Customer Service/Dispatcher
Genem Logistics
02.2020 - 12.2022
Master of Arts - Economic History
University of Zimbabwe
Bachelor of Arts -
University of Zimbabwe