Carissa Selmyhr

I sell Medicare Supplement and accident insurance, meeting individual needs in Iowa.

Build strong client relationships through personalized consultations.

Educate clients on Medicare

benefits, guiding policy selection.

Achieve sales targets with deep industry understanding.

Engage potential clients at Walmart booths and senior facilities.

• Utilized corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for the design team's customers
• Coordinated with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays/changes
• Successful execution by developing individualized designs and achieving sales goals in a flexible relationship-based selling environment
• Used different financing platforms to help customers get approval for our products

• Multitasked and manipulated multiple screens including the software system, quote engine, and the carrier applications while going through the plan details with the client answering any questions that may arise during and after closing the sale
• Developed and maintained positive business and ongoing customer relationships
• Diligently working with various departments leads to maintaining system operation and data integrity
• Maintained desired sales targets and required metrics, in a complex, fast-paced, multi-skilled sales environment, including both inbound and outbound calls

• Assisted in overseeing employees in the continual pursuit of 'Operational Excellence' while creating a positive work culture
• Helped the Senior Leadership team and served as an assistant, responsible for running shifts and overseeing reporting employees in either the back or front-of-house operations
• Maintained a positive working relationship and treats all employees with respect while handling coaching conversations and providing them with direction and feedback

• Seasonal role where I helped customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
• Applied defined practices, procedures, and company policies to troubleshoot and resolve product and tax support customer inquiries
• Utilized and leveraged government websites and toolkits to seek out and deliver the right answer to the customer with empathy and efficiency

• Led daily operations, ensuring health compliance and a tidy shop, boosting efficiency
• Enhanced customer satisfaction by engaging with clients and resolving issues promptly
• Managed inventory to prevent stockouts and waste, optimizing product availability
• Trained and guided team members, fostering a collaborative and productive environment
• Increased sales through strategic promotions and appealing product displays