Carissa Warnke
Wilsonville,OR
Summary
I am a reliable and dependable team member with excellent customer service and cash management. Adept in handling multiple customer requests and concerns.
Overview
4
4
years of professional experience
Work History
Member Service Associate II
Columbia Credit Union
02.2021 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Accurately and efficiently balance teller drawer and cash vault without discrepancies.
Retail Assistant
Kidz Cloz
08.2019 - 02.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Prairie High School
Battle Ground, WA06.2020
Skills
- Customer Account Management
- Product Sales
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Operational Efficiency
- Product Recommendations
- Process Transactions
- Self-Management
Accomplishments
The Member Advantage Course Graduate
Timeline
Member Service Associate II
Columbia Credit Union
02.2021 - Current
Retail Assistant
Kidz Cloz
08.2019 - 02.2021
High School Diploma -
Prairie High School
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