Summary
Overview
Work History
Education
Skills
Timeline
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CARITA BURKS

Shreveport,LA

Summary

Knowledgeable and dedicated professional with extensive experience. Solid team player known for establishing rapport with customers and maintaining customer satisfaction. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships and growing businesses.

Overview

13
13
years of professional experience

Work History

Optician

Vision 4 Less
Shreveport , LA
10.2020 - 10.2024
  • Transposing Glasses RX
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Enhanced customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.

Optical Assistant

Luxottica
Shreveport , LA
02.2018 - 08.2020
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Improved patient satisfaction by conducting thorough pre-testing and

Internet Technical Support Representative

Teleperformance USA
Shreveport, LA
08.2011 - 10.2017
  • Reviewed user feedback and customer support tickets to identify pain points within public user base.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
  • Diagnosed and executed resolution for network and server issues.
  • Designed and evaluated WAN and LAN connectivity technologies.

Education

High School Diploma -

Fair Park High School
Shreveport, LA
2004

Skills

  • Task prioritization
  • Document management
  • Clerical writing
  • Records maintenance
  • Healthcare billing proficiency
  • Relationship and team-building
  • Customer service
  • Troubleshoot
  • Billing
  • Clerical

Timeline

Optician

Vision 4 Less
10.2020 - 10.2024

Optical Assistant

Luxottica
02.2018 - 08.2020

Internet Technical Support Representative

Teleperformance USA
08.2011 - 10.2017

High School Diploma -

Fair Park High School

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CARITA BURKS