Haley Emery
Addison,Al
Summary
Motivated experienced optician with technical knowledge to help clients with diverse eyewear needs. High-energy sales and service professional proficient in contact lenses and traditional frames. Focused on delighting customers with exceptional care, useful tips, and positive store experiences.
Overview
6
6
years of professional experience
Work History
Optician
Holcomb Laser Center
06.2024 - 01.2025
- Instructed patients on proper care and usage of contact lenses and eyewear.
- Utilized electronic medical records software to document patient interactions and manage inventory.
- Used lensometers to verify prescriptions and ensure accurate lens fitting.
- Operated pupilometers to measure patients' pupillary distance for lens customization.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Identified and resolved patient concerns related to eyewear and vision correction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Optician
Sullins Eye Care
05.2022 - 05.2023
- Utilized electronic medical records software to document patient interactions and manage inventory.
- Instructed patients on proper care and usage of contact lenses and eyewear.
- Used lensometers to verify prescriptions and ensure accurate lens fitting.
- Identified and resolved patient concerns related to eyewear and vision correction.
- Operated pupilometers to measure patients' pupillary distance for lens customization.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Room Housekeeper
Fairfield Inn & Suites by Marriott
01.2021 - 02.2021
- Met room turnover demands consistently by working quickly and avoiding unnecessary delays
- Helped guests with information about hotel amenities and housekeeping services
- Went beyond basic surface cleaning to incorporate unseen but important areas such as vents, beneath furniture, and top of frames into regular cleaning
- Kept up with schedule through strong teamwork and regular communication with department head
Optician
Sullins Eye Care
09.2019 - 08.2020
- Encouraged customers' purchases by maintaining clean and orderly displays
- Totaled invoices and filed dispensed orders daily
- Spotted and helped correct errors with lens wear by inspecting every piece
- Minimized errors in optical orders by taking measurements such as pupillary distance
- Recommended specific lenses, lens coatings, and frames to suit client needs
- Helped clients select frames by offering suggestions factoring in costs, styles, and facial features
- Fit eyewear to clients using hand tools and heat to help bend plastic and metal frames
- Taught customers proper methods for inserting, removing, and caring for contact lenses
- Provided expert eyewear recommendations based on prescriptions, client vocations, and personal needs
Cashier
Tabs
03.2019 - 07.2019
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
Education
Diploma - undefined
Ardmore Highschool
Ardmore, AL05.2019
Skills
- Team player
- Task prioritization
- Scheduling
- Customer service
- Microsoft Word
- Multitasking
Timeline
Optician
Holcomb Laser Center
06.2024 - 01.2025
Optician
Sullins Eye Care
05.2022 - 05.2023
Room Housekeeper
Fairfield Inn & Suites by Marriott
01.2021 - 02.2021
Optician
Sullins Eye Care
09.2019 - 08.2020
Cashier
Tabs
03.2019 - 07.2019
Diploma - undefined
Ardmore Highschool
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