Marlene Boylan
Drexel Hill,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Optician
Springfield opticians
Springfield , PA
08.2022 - 08.2024
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Participated in continuing education courses related to optometry technology advances.
- Worked closely with the doctors , all contact lens reps, all glasses reps.
- Was in charge of edging all glasses that came into my lab and fully inspecting each one before they are given to patient.
- Troubleshooting all eyewear and adjusting all eyewear.
- Teaching new patients how to properly take in and out contact lenses
- Making new appointments and confirming and or canceling appointments.
- Adjusted eyewear for proper fit and comfort level.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Monitored patient progress while wearing new lenses or frames.
- Calculated measurements for eyewear using optical measuring devices.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Ordered stock from suppliers based on customer orders.
- Dispensed contact lenses upon completion of fitting process.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Processed payments for products purchased by customers.
- Maintained accurate records of all transactions in computer system.
- Organized inventory according to product type and manufacturer specifications.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Verified finished lenses ground to prescription specifications.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
3rd Key/Managing Optician
Visionworks
Edgmont, PA
09.2013 - 08.2019
- Managing office and ensuring everything and all patients are taken care of properly
- Selling and educating patients on all glasses and lens options
- Working closely with the doctor
- Working with insurances
- Confirming, changing appointments, canceling appointments every day for the next day and days that follow.
- Teaching new patients how to properly take in an out contacts.
- Ordering any and all materials that were needed on a daily basis
Veterinary Assistant
VCA old marple veterinary hospital
Springfield , PA
08.2011 - 08.2012
- Ordered medication refills when needed.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Attended regular continuing education courses related to veterinary medicine.
- assisted veterinarian and veterinary technicians in procedures in treatment areas.
- Cleaned, bathed, walked, and fed Annie and all animals that I was assigned to.
- How to clean all treatment areas and exam rooms.
- Help to make appointments when needed and taking forms of payment.
- Assisting in tasks of banging and tagging the deceased.
- Recorded patient food and water intake and output levels on a daily basis.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Provided detailed patient care instructions to pet owners.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
Education
High School Diploma -
Archbishop Prendergast High School
Drexel Hill, PA06-2004
Skills
- Order Preparation
- Team player
- Customer Service
- Supply Management
- Transaction Processing
- Insurance Billing
- Excellent Communication
- Analytical Thinking
- Effective Communication
- Team Collaboration
- MS Office
- Managing inventory
- Professional Demeanor
- Continuous Improvement
- Multitasking
- Problem-solving abilities
- Professionalism
- Task Prioritization
- Time Management
- Reliability
- Adaptability and Flexibility
References
- Jessica Spiller- management for Springfield opticians. (610)267-8003
- Amanda Verdi- personal reference (610) 724-8663
- Lauren Lynn -personal reference (267) 515 7551
Timeline
Optician
Springfield opticians
08.2022 - 08.2024
3rd Key/Managing Optician
Visionworks
09.2013 - 08.2019
Veterinary Assistant
VCA old marple veterinary hospital
08.2011 - 08.2012
High School Diploma -
Archbishop Prendergast High School