Carl Campanella
Summary
Dedicated Direct Support Professional experienced in behavior redirection, time management, and client support. Enhanced client independence and quality of life through effective communication and compassionate care while achieving 92% account retention, 12% new account growth, and 30% increase in year-over-year sales dollars.
Overview
55
55
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sample Supports
11.2024 - Current
- Implemented behavior management strategies to promote positive interactions and outcomes.
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Facilitated communication between clients and support team, ensuring needs were effectively addressed.
- Documented client progress and incidents accurately to maintain comprehensive care records.
- Coordinated recreational activities to foster social skills and community integration among clients.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Direct Support Professional
North Metro Community Services
10.2018 - 09.2024
- Collaborated with interdisciplinary teams to develop personalized care plans tailored to client goals.
- Provided emotional support and companionship, building trust with clients through active listening.
- Trained new staff on best practices for client engagement and safety protocols in various settings.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Sales Associate/Sales Manager
Several Companies Over 20 Years
01.1972 - 06.2015
- Engaged customers through product demonstrations, promoting features and benefits effectively.
- Provided exceptional customer service to enhance shopping experiences and foster loyalty.
- Trained new staff on sales techniques and store policies to ensure consistent service quality.
- Led team initiatives to improve sales processes, resulting in streamlined operations and increased productivity.
- Analyzed customer feedback to identify trends and implement improvements for service delivery.
- Mentored junior associates, fostering skill development and a collaborative team environment.
Sales Associate
USFoods
09.2011 - 08.2013
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Executed effective product merchandising strategies to optimize sales floor presentation.
- Trained new associates on inventory management systems and customer service protocols.
- Collaborated with team members to streamline order fulfillment processes, improving efficiency.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Led initiatives for promotional events, increasing awareness of seasonal products.
- Spearheaded process improvements that reduced stock discrepancies and improved inventory accuracy.
- Built relationships with customers to encourage repeat business.
Owner/Operator
Food Sales Consultants
05.1995 - 06.2009
- Developed comprehensive sales strategies to increase market penetration and drive revenue growth.
- Managed vendor relationships, negotiating contracts for optimal pricing and product availability.
- Oversaw inventory management processes to ensure timely stock replenishment and minimize waste.
- Trained and mentored staff on best practices in customer service and food safety standards.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Implemented marketing initiatives that enhanced brand visibility and attracted new clients.
Education
Bachelor of Arts - Marketing Management
Metro State Community College
Denver, CO04-1977
Skills
- Behavior redirection
- Crisis intervention
- Compassionate caregiving
- Medication administration
- Behavioral management
- Behavior management
- Time management
Accomplishments
- Collaborated with team of 45 people in the development of the Arvada Harvest Festival for 45 years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved product quality which led to Kentucky Fried Chickens of Colorado to buy all their produce from me for 7 years.
- Supervised team of 45 staff members.
Certification
- PCW - Personal Care Worker
- PCA - Personal Care Aide
- DCA - Direct Care Aide
Timeline
Direct Support Professional
Sample Supports
11.2024 - Current
Direct Support Professional
North Metro Community Services
10.2018 - 09.2024
Sales Associate
USFoods
09.2011 - 08.2013
Owner/Operator
Food Sales Consultants
05.1995 - 06.2009
Sales Associate/Sales Manager
Several Companies Over 20 Years
01.1972 - 06.2015
Bachelor of Arts - Marketing Management
Metro State Community College