Carl Chichester
Manassas,VA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
15
15
years of professional experience
Work History
Service Manager
Chipotle
Manassas, Virginia
05.2016 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed existing processes for potential cost savings initiatives.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Performed root cause analysis on recurring problems encountered by customers.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Developed and maintained relationships with customers, vendors, and suppliers.
Security Officer
SOS Security, SOS unarmed security
Manassas, Virginia
02.2019 - 09.2019
- Maintained accurate logs of all security related activities.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Restaurant Waiter
Chili's Bar and Grill
Manassas, Virginia
08.2009 - 08.2014
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Operated POS terminals to input orders, split bills and calculate totals.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Education
Some College (No Degree) - Mechanical Engineering
Northern Virginia Community
Manassas, VASkills
- After-sales support
- Supply procurement
- Productivity monitoring
- Bilingual (Spanish)
- Crew leadership
- Customer service
- Customer service management
- Inventory management
- Staff management
- Goal oriented
- Critical thinking
Timeline
Security Officer
SOS Security, SOS unarmed security
02.2019 - 09.2019
Service Manager
Chipotle
05.2016 - Current
Restaurant Waiter
Chili's Bar and Grill
08.2009 - 08.2014
Some College (No Degree) - Mechanical Engineering
Northern Virginia Community