Carl Cox
Canyon Lake
Summary
Seasoned Service Center Manager with comprehensive experience in overseeing daily operations, adept at cutting costs without sacrificing quality and comprehensive management. Implementing customer service strategies and driving team performance. Possess strong leadership skills, adept at cultivating productive teams and maintaining high levels of employee morale. Significant contributions include improved operational efficiency and enhanced customer satisfaction ratings in previous roles. Known for strategic planning abilities and exceptional problem-solving skills.
Overview
11
11
years of professional experience
Work History
Service Center Manager
AAMCO Transmissions
San Antonio
01.2017 - 03.2025
- Actively sought out innovative solutions that would improve the overall efficiency of the Service Center's operations.
- Established strong relationships with vendors to ensure timely delivery of products or services ordered by customers.
- Calling and updating customers on the status of their vehicle and the work being performed.
- Oversee daily shop operations, including scheduling appointments, dispatching work, and ensuring efficient workflow.
- Recruit, train, motivate, and evaluate staff, including technicians, service advisors, and other personnel.
- Manage parts inventory, order parts, handle inventory management software, and ensure proper record-keeping.
- Address customer inquiries, provide estimates, resolve complaints, and ensure high levels of customer satisfaction.
- Track expenses, manage budgets, analyze financial data, and make informed business decisions.
- Monitor the quality of repairs, ensure compliance with industry standards, and address any issues or concerns.
- Ensure a safe and compliant work environment, adhering to all relevant laws and regulations.
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
- Opening and closing shop
Repossession Agent
Primetime Adjusters
San Antonio
01.2014 - 12.2016
- Drove company vehicle safely during transport of recovered assets.
- Inspected and evaluated collateral prior to repossession.
- Visited debtor's residence or place of employment for asset recovery.
- Researched public records such as titles, liens, registrations in order to verify ownership information.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Performed skip tracing to locate individuals and vehicles.
- Utilized a variety of databases and resources to trace assets across multiple states.
- Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
- Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.
- Repaired damaged vehicles upon recovery in order to facilitate sale at auction.
- Maintained detailed records of all activities, including contacts made with debtors.
Education
Certified Welder - Combination Welding
South Texas Vocational Technical School
San Antonio, TX09-2014
Skills
- Inventory management
- Customer service
- Staff training
- Budget management
- Vendor relations
- Technical troubleshooting
- Customer communication
- Problem solving
- Team leadership
- Conflict resolution
- Data analysis
- Safety trained
- Staff supervision
- Reliability
Timeline
Service Center Manager
AAMCO Transmissions
01.2017 - 03.2025
Repossession Agent
Primetime Adjusters
01.2014 - 12.2016
Certified Welder - Combination Welding
South Texas Vocational Technical School