Summary
Overview
Work History
Education
Skills
Timeline
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Carl Gilbert

Huntington,WV

Summary

Detail-focused Computer Support Specialist with [Number] years employing a knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.

Overview

8
8
years of professional experience

Work History

Consultation Agent

Best Buy
05.2019 - Current
  • Built rapport quickly and persuaded customers to buy without applying pressure.
  • Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
  • Responded to customer inquiries and requests regarding insurance, membership and financial products.
  • Worked with multiple carriers and offered customers best insurance options for specific needs.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Provided basic end-user troubleshooting and desktop support.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.

Quality Assurance Analyst

SBST
11.2020 - 07.2021
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.

Online Personal Shopper

Walmart
07.2016 - 05.2019
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Logistics Specialist

Sociolabs
01.2016 - 07.2016
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Built long-term relationships due to prompt and courteous service.

Education

Associate of Applied Science - Buisness Administartion

Colorado Technical University
Colorado Springs, CO
11.2022

Associate of Applied Science - Information Technology

Mountwest Community And Technical College
Huntington, WV
12.2021

Skills

  • Bug Fixes
  • Workforce Planning
  • Assisting with Networks
  • Client Meetings
  • Antivirus Software
  • Warranty Claims
  • Troubleshooting Network Issues
  • End-User Training
  • Hardware and Software Repair
  • Critical Thinking
  • Hardware and Software Configuration
  • Active Learning
  • Resolve Technical Problems
  • Data Transfer Software
  • Customer Retention

Timeline

Quality Assurance Analyst

SBST
11.2020 - 07.2021

Consultation Agent

Best Buy
05.2019 - Current

Online Personal Shopper

Walmart
07.2016 - 05.2019

Logistics Specialist

Sociolabs
01.2016 - 07.2016

Associate of Applied Science - Buisness Administartion

Colorado Technical University

Associate of Applied Science - Information Technology

Mountwest Community And Technical College

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Carl Gilbert