Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Carl J Boband

Portales

Summary

Seasoned manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent team relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

20
20
years of professional experience
1
1
Certification

Work History

SENIOR SERVICE MANAGER 3

RUAN TRANSPORT
11.2012 - Current
  • Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
  • Increased team efficiency by providing comprehensive training and development programs for service technicians.
  • Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly.
  • Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
  • Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner.
  • Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
  • Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
  • Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
  • Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
  • Hired, trained and supervised team of service staff of 12+ members to meet business goals.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

SERVICE MANAGER

WOOD EQUIPMENT/CASE TRACTORS
07.2008 - 10.2012
  • Identified root causes of recurring problems for long-term solutions and improvements.
  • Trained and guided team members for improved overall performance and morale.
  • Enhanced customer loyalty by developing personalized service strategies based on feedback.
  • Achieved positive customer experiences with proactive communication and follow-up.
  • Optimized resource allocation for enhanced service delivery and reduced wait times.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

SERVICE MANAGER

WESTERN DAIRY TRANSPORT
02.2005 - 07.2008


  • Identified root causes of recurring problems for long-term solutions and improvements.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.

Education

DIPLOMA - CAD DESIGN/DRAFTING, AUTOMOTIVE

JOHN JAY HIGH SCHOOL
SAN ANTONIO, TX
01.1987

Skills

  • Customer satisfaction
  • Operations management
  • Crisis management
  • Incident management
  • Employee engagement
  • IT service management
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team leadership
  • Heavy equipment operation
  • Maintenance planning
  • Budget control
  • Data management
  • Proficient in MS office, Excel, Power Point

Certification

  • A/B/C CERTIFIED FUEL TANK INSPECTOR
  • CUMMINS -CERTIFIED HEAVY AND MIDLINE ENGINES; INSITE DIAGNOSTICS
  • AGCO- POWER EQUIPMENT; CATERPILLAR 6.6 LITRE
  • CAT C13 AND C15 EXPERIENCED
  • CASE TRACTOR CERTIFICATION ON 35hp-450hp TRACTORS
  • FREIGHTLINER-DIAGNOSTICS-DDEC-SERVICE LINK
  • VOLVO- DIAGNOSTICS-IMPACT-DD13/EATON ISHIFT
  • INTERNATIONAL-DIAGNOSTICS-ON COMMAND: IKNOW

Hobbies and Interests

  • TRAVELING
  • FISHING
  • SPENDING TIME WITH FAMILY
  • AUTOMOBILE RESTORATION
  • RACING

Timeline

SENIOR SERVICE MANAGER 3

RUAN TRANSPORT
11.2012 - Current

SERVICE MANAGER

WOOD EQUIPMENT/CASE TRACTORS
07.2008 - 10.2012

SERVICE MANAGER

WESTERN DAIRY TRANSPORT
02.2005 - 07.2008

DIPLOMA - CAD DESIGN/DRAFTING, AUTOMOTIVE

JOHN JAY HIGH SCHOOL

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