Carl Kocis
Round Rock,TX
Summary
Motivated and compassionate individual with a deep understanding of customer satisfaction and building strong relationships. Demonstrates exceptional problem-solving abilities and effective communication skills. Possesses a keen aptitude for analyzing customer feedback and implementing successful solutions. Dedicated to improving customer experiences and cultivating long-term loyalty.
Overview
21
21
years of professional experience
Work History
Customer Experience Manager
Home Depot
01.2024 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Analyzed customer feedback by utilizing surveys and interviews.
- Cultivated partnerships with external vendors to enhance service offerings.
Department Supervisor
Home Depot
08.2022 - 01.2024
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Producer
Lighthearted Entertainment LLC
07.2004 - 03.2021
- Held multiple production positions on 25+ television shows as a Producer, Segment Producer, Story Producer, and Field Director
- Projects include: "Are You The One?" (MTV), "Lone Star Legend" (Animal Planet), "The Simple Truth" (CBS), "Dana Carvey's Spoof" (FOX), "USA vs The World" (Spike), "The Moment of Truth" (FOX), "Desperate Spaces" (HGTV), "Becoming Miss America" (CMT), "Modern Girl's Guide to Life" (Style), "10 Years Younger" (TLC), "Share The Love" (JetBlue), "AOL Super Bowl 38 Halftime Show" (CBS)
Education
Bachelor of Arts - Economics For Business Management
Occidental College
Los Angeles06-2002
Skills
- Team Leadership
- Microsoft Office Proficiency
- Community Engagement
- Associate Development
- Retail Merchandising
Timeline
Customer Experience Manager
Home Depot
01.2024 - Current
Department Supervisor
Home Depot
08.2022 - 01.2024
Producer
Lighthearted Entertainment LLC
07.2004 - 03.2021
Bachelor of Arts - Economics For Business Management
Occidental College
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