CARL LAWS
Oak Forest ,IL
Summary
Enthusiastic individual with experience in customer service and claims adjusting, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in customer satisfaction and operational improvements.
Overview
9
9
years of professional experience
Work History
Property Claims Adjuster
State Farm
07.2022 - Current
- Provided exceptional customer service by addressing policyholder inquiries and concerns with empathy and understanding, ensuring their needs were met promptly.
- Coordinated with contractors and vendors for prompt repair or replacement of damaged properties, minimizing downtime for clients.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Managed high volume of 30 property claims weekly , prioritizing cases based on urgency and complexity.
Customer Service Representative
Safelite Auto Glass
12.2019 - 07.2022
- Used production/shop locator system to find auto glass vendor to quickly and conveniently service their vehicle
- Qualify damage for windshield repair or selecting appropriate glass part for replacement
- Answered over 60 customer questions and addressed concerns, including verifying insurance coverage and deductible amounts, with empathy and patience
- Educated customers on special pricing opportunities and company offerings.
Consumer Claims Adjuster
Sedgwick
06.2017 - 12.2019
- . Determined general liability of auto damages by gathering information to determine liability 40 claims per week
- Assigned reserve values to claims, making claims payments as necessary, and settling claims up to designated authority level
- Reviewed police reports and physical property damage to determine extent of liability
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Property Claims Adjuster
Nationwide Insurance
09.2015 - 06.2017
- Examined and managed over 40 property claims per day and other records to determine insurance coverage
- Interacted with various parties involved in claims, including witnesses and claimants
- Analyzed information gathered by investigation and report findings and recommendations
- Negotiated claim settlements and recommended litigation when claims could not be settled.
Education
Bachelor of Arts - Psychology
Multnomah University
Portland, OR12.2014
Skills
- Decision making
- Problem Solving
- Conflict Management
- Claims Investigation
- Estimating Repair Cost
- Policy Interpretation
Timeline
Property Claims Adjuster
State Farm
07.2022 - Current
Customer Service Representative
Safelite Auto Glass
12.2019 - 07.2022
Consumer Claims Adjuster
Sedgwick
06.2017 - 12.2019
Property Claims Adjuster
Nationwide Insurance
09.2015 - 06.2017
Bachelor of Arts - Psychology
Multnomah University
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