Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carl Morales

Summary

Dynamic Operations Manager with a proven track record at FullHouse Restoration, excelling in team leadership and inventory management. Enhanced employee retention through effective training and conflict resolution, while optimizing workflows to boost performance outcomes. Committed to fostering a positive work environment and delivering exceptional customer service.

Overview

1
1
Certification

Work History

Operations Manager

FullHouse Restoration
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Education

Kinesiology

Mt. San Jacinto College
San Jacinto, CA

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Inventory management
  • Project management
  • Operations oversight
  • Policies and procedures implementation
  • Inventory control
  • Workflow optimization
  • Project management abilities

Certification

Water Restoration Technician

Applied Microbial Remediation Technician

Commercial Drying Specialist

Contents Processing Technician

Leak Detection Specialist

Sewer Camera

Asbestos Building Inspector

Asbestos Contractor Supervisor

Asbestos Project Designer

Asbestos Project Manager

Timeline

Operations Manager

FullHouse Restoration

Kinesiology

Mt. San Jacinto College

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Carl Morales