Carl Tutterrow
Richmond,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Successful history of driving sales and building client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Development Advisor
SelectQuote
Richmond , VA
01.2023 - Current
- Performed targeted outbound calling to.prospect sales opportunities.
- Met and exceeded monthly sales targets.
- Developed key understanding of pipeline and target objectives to execute sales opportunities.
- Generated leads through emailing and cold-calling.
- Responded promptly to customer queries to increase overall satisfaction.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Universal Banker
United Bank
Callao, VA
01.2022 - 01.2023
- Put together and executed loan documents.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Collaborated with team members to develop marketing strategies for banking services.
- Met with new clients and completed pre-qualification procedures.
- Developed relationships with business owners to promote commercial banking services.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Business Development Assistant
Primesale.us
Richmond, VA
08.2020 - 01.2022
- Updated customer databases with contact information of potential leads.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Identified potential new customers through research and networking activities.
- Generated leads through cold calling potential customers or attending networking events.
- Implemented strategies to take advantage of new opportunities.
Learning Ambassador
Amazon
Winchester, VA
01.2018 - 08.2020
- Showcased proper methods for accomplishing daily warehouse responsibilities.
- Implemented training programs for warehouse staff to ensure compliance with safety regulations.
- Generated reports detailing the results of each training session.
- Conducted assessments of employee performance to identify areas needing improvement.
- Explained goals and expectations required of trainees.
- Presented training programs on warehouse operations and processes to onboard new employees.
Education
Bachelor of Arts - Communications Studies
West Virginia University
Morgantown, WV12-2024
Skills
- Cold calling
- Customer relationship building
- Lead qualification
- Objection handling
- Upselling strategies
Certification
- Google IT Tech Support Certified
Timeline
Sales Development Advisor
SelectQuote
01.2023 - Current
Universal Banker
United Bank
01.2022 - 01.2023
Business Development Assistant
Primesale.us
08.2020 - 01.2022
Learning Ambassador
Amazon
01.2018 - 08.2020
Bachelor of Arts - Communications Studies
West Virginia University
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