Robin Dykes
Tampa
Summary
Energetic Sales Development Representative with experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
13
13
years of professional experience
Work History
Sales Development Advisor
Select Quote
04.2025 - Current
- Promoted to and stayed in the Specialty Pod after first month with the company
- Led, mentored, and motivated a team of 30 - 50 SDA agents to achieve and exceed monthly enrollment targets; coaching agents on sales techniques, overcoming objections, and closing techniques to exceed quotas.
- Fielded 400 - 500 cold calls daily
- Maintained 98% QA compliance score and ensured adherence to all state and federal regulations"
National Account Manager
ColDesi, INC
04.2021 - 11.2023
- Cultivated relationships with a portfolio of 1,000+ accounts discovering opportunities for new and existing small printing businesses
- Generated revenue with startups through telephone sales, in-house product demonstrations, and Microsoft Teams meetings
- Handled 90+ outbound calls daily to prospect on new leads and at least 20 inbound calls a day to clarify current customer issues and resolve product or service complaints
- Proactively participated in weekly meetings on sales techniques and strategies with focus to the highest quality of customer care
- Consistently exceeded sales goals by 10%-15% after first 90 days
Bartender, Trainer, Catering Coordinator
Hula Bay Club
06.2013 - 04.2018
- Lead bartender with highest performance and top sales each week
- Coordinated employee onboarding and POS / Micros training of new BOH and FOH Staff
- Event coordinator for catering orders valued at $600-$3K for small and large events, fielded event inquiries to secure new business, and conducted follow-up calls with prospects
Education
Radiologic Technologist
Hillsborough Community College
Tampa, FLSkills
- B2B Sales
- Client Acquisition and Retention
- Cold Calling
- New Client Onboarding
- Sales Presentations
- Lead Qualification
- Negotiation Techniques
- Product Demonstrations
- Client Education
- Sales Force / CRM Proficiency
- Restaurant Management
- Microsoft Office
- Performance tracking
Timeline
Sales Development Advisor
Select Quote
04.2025 - Current
National Account Manager
ColDesi, INC
04.2021 - 11.2023
Bartender, Trainer, Catering Coordinator
Hula Bay Club
06.2013 - 04.2018
Radiologic Technologist
Hillsborough Community College