Khyanne Bourne

• Help protect customers most valuable assets and financial well being by finding the best insurance for the customer that select quote represent.

• Focus on handling and overcoming sales objections in order to transfer the customer to the license sales agent.

• Identified needs of customers promptly and efficiently.

• Meet monthly sales goals and transfer rates for monthly commissions.

• Set the stage for customers interactions by creating a positive 1st impression by having a great tone and conversational energy before getting the customer transferred to the license sales agent.

• I handled inbound and outbound calls from customers either calling from advertisement's they seen on television or online and web inquiries to be contacted about their Medicare benefits, Auto insurance or life insurance needs.

• Communicate coke products value, quality, features and benefits to educate and entice potential customers including working on special products for existing customers about partnering up with coke food service providers.
• Took ownership of customer issues and followed problems through resolution by creating ESTs and CSTs through the salesforce.
• Worked with a team to achieve sales goals for products.
• Established and maintained positive relationships with existing customers.
• Completed daily outbound calls to customers for a wellness check on their coke accounts and promoted quarterly promos.
• Collaborated in meetings with upper management/directors to improve customer service processes and support structures company wide.

• Low Income Subsidy agent who helps customers receive their $170.10 back towards their social security check and decreases their Medicare prescriptions to $9.50 if they meet social security requirements.
• Enroll customers who are 65 years or older maintain Medicare Part A and B and qualify customers with a disability under 65 maintain Medicare Part A and B.
• Calculating MTDs stats across the entire campaign by analyzing reports and comparing the company center average.
• Coaching a team of 12 agents who are below Metrix and knowing their strengths and weaknesses.
• Communicating and engaging with other agents and managers to keep the morale up among 4 teams.
• Auditing calls to make sure agents are following the correct call flow cadence and pulling calls for coaching opportunities for any improvements needed.
• Interacting with managers and directors through creating PowerPoints and coming up with different ways to help the agents be successful at Gohealth.

• Serving clients such as Duke Energy, Caterpillar, Bank of America, etc, by specializing in a full range of customer care for those who are seeking medical insurance from their job benefits.
• Assist with inbound and outbound calls by answering client's questions and updating their insurance/benefits if needed through the computer.
• Ability to maintain a high degree of diplomacy, professionalism, and multitask when dealing with all types of clients.
• Educated clients about health insurance coverage options, benefits and costs.

• Assisted disabled people with wheelchair services throughout the airport by picking them up at their checked location and dropping them off at their destination gate or baggage claim.
• Directing people at checkpoint to their right gate and keeping the lines short.
• Participated in accommodating prospect services to parents who were not able to fly with their child. PSA services helped their child get to their flights safely and checked the child on the flight for departures.

• Provided excellent customer service experience by greeting guests, engaging, and educating guests about fashion trends; helping guests on the sales floor, informing customers of sales or specials, and ringing up purchases.
• Contributed to the store by meeting the daily sales goals everyday and promoting specific merchandise.
• Worked overtime to assist with price markdowns, filled floor with new merchandise and inventory controls. Have the ability to stand and work for long hours.
• Responsible for assisting customers in the fitting rooms and maintaining a clean section throughout the shift by organizing racks and shelves to up keep with the store visual appeal.
• Operated cash register for cash, check, credit card transactions and join reward programs.