Carla Aguilar
Mesquite
Summary
Dynamic professional with proven expertise in customer service and team leadership. Adept at decision-making and employee scheduling, ensuring operational efficiency while driving sales growth.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Sam's Club
05.2022 - 03.2026
- Assisted in managing daily operations and ensuring efficient workflow across departments.
- Developed training materials to enhance team performance and onboarding processes.
- Streamlined inventory management procedures to improve accuracy and reduce discrepancies.
- Collaborated with department heads to implement strategies that enhance customer satisfaction.
- Coordinated staff schedules, optimizing labor resources to meet peak demand periods effectively.
- Led team meetings focused on operational improvements and best practices sharing among staff members.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Front End Associate
Sam's Club
09.2016 - 05.2022
- Assisted customers in product selection and answered inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Collaborated with team members to restock shelves promptly, minimizing out-of-stock situations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Crispy Chicken and Rice
04.2014 - 08.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to maintain a clean and organized workspace during busy periods.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX06-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Employee scheduling
- Sales growth
- Employee performance evaluations
- Problem-solving
- Team motivation
- Retail operations
- Recruitment and hiring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Sam's Club
05.2022 - 03.2026
Front End Associate
Sam's Club
09.2016 - 05.2022
Cashier
Crispy Chicken and Rice
04.2014 - 08.2016
High School Diploma -
Thomas Jefferson High School