Job Search Status
Open to workDesired Job Title
Assistant ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Gilroy, CA, US
Open to relocation: Yes
Open To Work
Carla Amaya
management
Gilroy,CA
Work Preference
Summary
Results-driven Sales and Customer Service Specialist with over a decade of experience enhancing customer satisfaction and optimizing operations. Skilled in resolving inquiries and collaborating with teams to implement strategies that improve efficiency. Strong communicator and leader, focused on training teams and maintaining high standards in service delivery and inventory management.
Overview
13
13
years of professional experience
Work History
Key Carrier
FoodMaxx Supermarkets
San Jose, CA
02.2024 - 09.2025
- Provided knowledgeable assistance with product inquiries, enhancing customer satisfaction.
- Operated cash registers and processed customer transactions efficiently.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Coordinated with team members to streamline daily operations and improve overall efficiency.
- Monitored inventory levels and restocked shelves.
- Ensured store cleanliness and organized merchandise displays to create an inviting shopping environment.
Customer Service Representative
becks shoes
Fremont, California
03.2023 - 05.2024
- Resolved customer inquiries and complaints effectively and professionally.
- Responded to customer inquiries, delivering accurate product and service information to support informed purchasing decisions.
- Guided customers in selecting footwear and accessories tailored to individual preferences, enhancing their shopping experience.
- Educated customers about product features, benefits, and care instructions.
- Processed customer transactions accurately using point-of-sale systems.
- Monitored inventory levels and restocked items throughout shifts.
Education
Some College (No Degree) -
Citrus Community College
Glendora, CASkills
- Inventory management
- Ordering and receiving
- Cash handling
- Point-of-sale operation
- Sales reporting
- Inventory and ordering
- Operational efficiency
- Sales targets
- Front end operations
- Employee scheduling
- Shift coordination
- Staff coordination
- Cash reconciliation
- Merchandise return
- Adept problem solver
- Problem solving
- Conflict resolution
- Critical thinking
- Efficient time manager
- Time management
- Attention to detail
- Willingness to learn
- Capable team leader
- Team building
- Delegation
- New hire training
- Staff development
- Performance coaching
- Customer service management
- Customer oriented
- Exceptional interpersonal skills
- Excellent communicator
- Willingness to learn
- Critical thinking
- Sales targets
- Operational efficiency
References
Available upon request
Languages
Spanish
Full Professional
Timeline
Key Carrier
FoodMaxx Supermarkets
02.2024 - 09.2025
Customer Service Representative
becks shoes
03.2023 - 05.2024
Some College (No Degree) -
Citrus Community College