Carla Ander
Port Orange
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Delivery Driver/Customer Service Representative
Zahn’s Flowers
Daytona Beach
05.2020 - Current
- Delivered floral arrangements to customers in a timely manner.
- Communicated with customers regarding delivery details and special requests.
- Navigated various routes to optimize delivery efficiency and customer satisfaction.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Office Manager
Florida Hurricane Protection Systems
Daytona Beach
06.2006 - 04.2020
- Managed daily office operations for a leading hurricane protection services company.
- Coordinated scheduling and logistics for installation teams and customer appointments.
- Oversaw inventory management for hurricane protection materials and supplies.
- Streamlined communication between departments to enhance workflow efficiency.
- Implemented office policies to ensure compliance with industry standards and regulations.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Lead Server Trainer
Claim Jumper Restaurant
Las Vegas
05.2001 - 11.2004
- Developed training programs for new servers in high-volume dining environment.
- Facilitated ongoing training sessions to enhance service skills and menu knowledge.
- Mentored junior staff on best practices for customer service and teamwork.
Education
Bachelor of Science - Legal Studies
University of Central Florida
Orlando, FL 08.2011 - 05.2013
Bachelor of Science - Accounting
University of Central Florida
Orlando, FL 08.1997 - 08.2001
Skills
- Quick books
- Microsoft Office
- Office Management
- Customer service
- Time management
- Problem solving
- Effective communication
- Team collaboration and supervision
- Attention to detail
- Documentation and reporting
- Adaptability and flexibility
Timeline
Delivery Driver/Customer Service Representative
Zahn’s Flowers
05.2020 - Current
Bachelor of Science - Legal Studies
University of Central Florida
08.2011 - 05.2013
Office Manager
Florida Hurricane Protection Systems
06.2006 - 04.2020
Lead Server Trainer
Claim Jumper Restaurant
05.2001 - 11.2004
Bachelor of Science - Accounting
University of Central Florida
08.1997 - 08.2001