Carla Aviles-Rojas
Linthicum Heights,MD
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
13
13
years of professional experience
Work History
Salesperson
Beacon Roofing Supply
Baltimore, Maryland
05.2019 - Current
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Assisted customers in locating products, providing detailed information and recommendations.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Managed cash register transactions accurately and efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
Salesperson
Peppers eye care
Severna Park, Maryland
08.2017 - 06.2019
- Recognized security risks to properly handle situations.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Assisted customers in selecting frames that best fit their facial features and lifestyle.
- Collaborated with optometrists or ophthalmologists when fitting lenses or frames.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Applied knowledge of frames, lens designs, and materials to assist patients in selection of eyewear.
- Created detailed reports on store performance metrics including sales volumes, profits, losses.
- Performed daily inventory of stock and restocked shelves as needed.
- Processed payments accurately using cash registers or point-of-sale systems.
Salesperson
Visionworks Doctors of Optometry
Hanover, MD
05.2012 - 08.2017
- Produced sales documents, finalized deals and filed records.
- Developed key customer relationships to increase sales.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
High School Diploma -
Bryant Alternative High School
Virginia 06-2012
Skills
- Cross-selling products and services
- Customer relationship building
- Customer care
- Sales process
- Up-selling
- Complaint handling
- Customer service
- Follow-up communications
- Customer loyalty programs
- Account management
- Relationship selling
- Active listening
- Social selling
Timeline
Salesperson
Beacon Roofing Supply
05.2019 - Current
Salesperson
Peppers eye care
08.2017 - 06.2019
Salesperson
Visionworks Doctors of Optometry
05.2012 - 08.2017
High School Diploma -
Bryant Alternative High School