Carla Baker
Locust Grove,GA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Argen Billing Systems
04.2014 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
BP America, Royal Seven
04.2019 - 03.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Owner Relations Representative
Divi Resorts
11.2005 - 11.2013
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA06.2025
Associate of Arts - Paraprofessional Family Support Services
Southwestern College
Chula Vista, CA12.2002
Skills
- Account updating
- Consultative Sales
- Report Generation
- Data Collection
- Information Security
- Appointment Scheduling
- Call Management
- Product Knowledge
- Data Entry
- Complaint resolution
- Computer Proficiency
- Active Listening
- Dispute Resolution
- Sales closing
- Project management abilities
- Store maintenance
- Report Preparation
- Order Processing
- Prioritization
- Warranty Service
- Money handling abilities
- Call center experience
- Staff Training
- Credit adjustments
Languages
Spanish
Native or Bilingual
Timeline
Cashier
BP America, Royal Seven
04.2019 - 03.2024
Customer Service Representative
Argen Billing Systems
04.2014 - Current
Owner Relations Representative
Divi Resorts
11.2005 - 11.2013
Bachelor of Science - Psychology
Liberty University
Associate of Arts - Paraprofessional Family Support Services
Southwestern College
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