Carla Barrett
Brookfield Properties
Jamaica,NY
1
Certification
2025
years of professional experience
Hospitality professional with over 20 years of experience in enhancing guest satisfaction and fostering a welcoming environment. Demonstrates strong interpersonal and problem-solving skills, adept at coordinating across departments to resolve issues and improve service delivery.
Work History
Guest Service Representative
- Provided outstanding guest service by promptly addressing inquiries and resolving concerns.
- Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
- Coordinated with housekeeping to maintain cleanliness and readiness of guest rooms.
- Assisted in training new staff on customer service protocols and hotel policies.
Residences Concierge
3 Years 3 Months- Developed tailored engagement plans to boost community involvement and satisfaction.
- Collaborated with facilities and security teams to quickly resolve resident issues, enhancing community safety and responsiveness.
- Tracked service performance metrics to spot patterns, driving ongoing service improvements and elevating community experience.
- Attentively addressed resident feedback to cultivate strong relationships and a welcoming community atmosphere.
Room Service Order Taker
18 Years 4 Months- Maintained accurate records of orders and transactions, ensuring compliance with hotel standards and contributing to financial accuracy.
- Streamlined order processing procedures, enhancing efficiency and resulting in quicker delivery times for guest services.
- Coordinated with kitchen staff to ensure timely food preparation, fostering teamwork and improving overall guest satisfaction.
- Executed daily inventory checks, maintaining stock levels and ensuring availability of menu items to meet guest demands.
Education
Associates - Paralegal Studies
Skills
Customer Retention
Problem Solving
Conflict Resolution
Upselling Techniques
Guest Engagement
Brand Promotion
Interpersonal Skills
Customer Service
Certification
Supervisor certificate.
Timeline
Residences Concierge
Brookfield Properties
07.2021 - 10.2024Read More
Room Service Order Taker
Marriott Marquis
11.2002 - 03.2021Read More
Guest Service Representative
Hyatt Centric Hotel
2025 - 2026Read More
Interboro Institute
Associates from Paralegal Studies
Read More