Summary
Overview
Work History
Education
Skills
Certification
Timeline
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EVA RAMOS

Addison,IL

Summary

Dedicated professional with a proven track record at Addison Ice Arena. Focus on delivering exceptional customer service and maintaining high cleanliness standards. Experience as a Server and Swim Teacher has honed strong work ethic and analytical thinking. Instrumental in ensuring guest satisfaction and safety in all interactions. Passionate about providing top-notch service and committed to creating a positive and enjoyable experience for every individual encountered.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Wonderverse
01.2025 - Current
  • Assisted guests with gameplay and virtual reality experiences
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Self Employed

Private Dog Sitter
01.2021 - Current
  • Fed and watered animals with appropriate schedules and feeding procedures
  • Maintained records of pet food, sleep, and activity habits
  • Assisted in training puppies basic commands such as sit, stay and come using positive reinforcement techniques

Dog Daycare Attendant

Camp Bow Wow
09.2024 - 11.2024
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.

Server

Shoeless Joes
05.2024 - 09.2024
  • Jotted down customer orders and promptly delivered food and drinks
  • Memorized frequent customer preferences to build relationships and loyalty
  • Checked on guests to verify satisfaction with each course
  • Stocked, cleaned, and overall handled money

Front Desk Receptionist

Addison Ice Arena
08.2023 - 05.2024
  • Updated client contact information regularly in order to keep accurate records of communications sent out
  • Provided a high level of customer service to all clients
  • Analyzed schedules to determine answers to questions from customers and members of the public
  • Cleaned restrooms and ice rinks

Swim Teacher

Bear Paddle
03.2023 - 06.2023
  • Monitored student performance during practice sessions to identify areas where additional guidance may be needed
  • Organized and conducted swimming tests to test students out a certain level
  • Prepared progressive lesson plans to enhance experience of program participants

Cashier

Pet Supplies Plus
11.2022 - 03.2023
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products and animals
  • Fed the animals we were selling
  • Handled money, and a cashier set up

Education

Associate in Arts (A.A.) - Education Candidate

College of DuPage
Glen Ellyn, IL
05.2025

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Food safety practices
  • Food safety understanding
  • Analytical Thinking
  • Guest Relations
  • Issue resolution
  • Customer service

Certification

Drivers license


CPR and first aid

Timeline

Guest Service Representative

Wonderverse
01.2025 - Current

Dog Daycare Attendant

Camp Bow Wow
09.2024 - 11.2024

Server

Shoeless Joes
05.2024 - 09.2024

Front Desk Receptionist

Addison Ice Arena
08.2023 - 05.2024

Swim Teacher

Bear Paddle
03.2023 - 06.2023

Cashier

Pet Supplies Plus
11.2022 - 03.2023

Self Employed

Private Dog Sitter
01.2021 - Current

Associate in Arts (A.A.) - Education Candidate

College of DuPage

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