Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Carla Berry

Springfield,MO

Summary

Dynamic Intake Coordinator with proven expertise in varying fields, enhancing client satisfaction through efficient intake procedures and risk assessments. Skilled in maintaining patient confidentiality and HIPAA compliance, while effectively managing client relationships and resolving issues. Strong communicator with a commitment to service excellence and problem-solving.

Overview

4
4
years of professional experience

Work History

Intake Coordinator

Phoenix Home Health
Springfield, MO
03.2025 - 09.2025
  • Maintained confidentiality of patient information according to regulations.
  • Developed and maintained intake procedures to enhance efficiency and client satisfaction.
  • Conducted initial risk assessments to identify any immediate concerns or needs for intervention.

MHT/Assessment Specialist

Perimeter Healthcare
Springfield, MO
09.2023 - 03.2025
  • Assisted with daily care in a busy milieu.
  • Collaborated with other departments to ensure that assessment protocols are followed correctly.
  • Triaged calls and needs for acute-based care.
  • Answered multiline phones.
  • Data entry and HIPAA guidelines.

CSR

Cintas Fire
Springfield, MO
09.2021 - 09.2023
  • Assisted customers with inquiries about fire protection services and products.
  • Processed service requests and scheduled technician visits for installations.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to ensure timely service delivery.
  • Resolved customer complaints effectively, maintaining a positive relationship.

Education

Medical Assistant - Medical

Clarita Career College
Lancaster, CA
05-2008

Skills

  • Patient confidentiality
  • Intake procedures
  • Risk assessment
  • Data entry
  • HIPAA compliance
  • Client relationship management
  • Service coordination
  • Multiline communication
  • Problem solving
  • Scheduling
  • Communication skills
  • Staff scheduling
  • Handling complaints

Affiliations

  • In my spare time I enjoy spending it with my husband and 3 dogs as well as my grown children and grandbabies. I enjoy traveling and seeing all the different parts of this country and world! I love trying different foods local to the areas we visit.

Timeline

Intake Coordinator

Phoenix Home Health
03.2025 - 09.2025

MHT/Assessment Specialist

Perimeter Healthcare
09.2023 - 03.2025

CSR

Cintas Fire
09.2021 - 09.2023

Medical Assistant - Medical

Clarita Career College

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