Carla Cervantes
Sacramento,CA
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
HR Lead, Payroll Specialist, and Office Manager
Vascular Institute Of Northern CA
Sacramento, CA
11.2021 - Current
- Evaluated the effectiveness of current software solutions, recommending upgrades or replacements when necessary to ensure optimal performance and user satisfaction.
- Maintained excellent relationships with external vendors, fostering strong partnerships that enhanced overall service quality.
- Reduced errors in payroll processing through meticulous attention to detail, solid understanding of regulations, and thorough review procedures.
- Ensured accurate and timely payments to employees by closely monitoring timekeeping systems and resolving discrepancies promptly.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Maintained human resources information system and kept employee files up to date and accurate.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Trained new hires in technology required to access company systems and complete job tasks.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed policies and procedures for effective practice management.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Medical Office Manager
Alves And Martinez Physical Therapy
Elk Grove, CA
01.2018 - 11.2021
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Prepared weekly employee work schedules to meet operational needs.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
Education
Bachelor of Arts - Sports Medicine
University of The Pacific
Stockton, CAHigh School Diploma -
Elk Grove High School
Elk Grove, CASkills
- Timekeeping Systems
- Employee Relations
- Payroll Auditing
- Benefits Administration
- Bilingual
- Data imports
- Microsoft Office
- Office systems management
- Onboarding and Orientation
Languages
Spanish
Full Professional
Additional Information
References (contact given upon request)
- Claudine Capistrano: Clinic Administrator
- Scott Burgess : Former CFO
- Dr. Inder Singh : Current CEO Partner
Timeline
HR Lead, Payroll Specialist, and Office Manager
Vascular Institute Of Northern CA
11.2021 - Current
Medical Office Manager
Alves And Martinez Physical Therapy
01.2018 - 11.2021
Bachelor of Arts - Sports Medicine
University of The Pacific
High School Diploma -
Elk Grove High School