Carla Chervenak
Canton
Summary
Dedicated pharmacy technician with expertise in medication dispensing, customer service, and workflow optimization. Proven ability to enhance patient care and satisfaction through accurate prescription filling and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Enexia Specialty
Canton, OH
09.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and organized pharmaceutical supplies effectively.
- Operated pharmacy management software to process prescriptions efficiently.
- Assisted in filling and labeling prescriptions accurately.
- Maintained inventory levels, ensuring availability of medications and supplies.
- Processed medication orders through pharmacy management software efficiently.
- Conducted routine checks for expired medications, ensuring compliance with safety standards.
- Supported team members in training new staff on pharmacy protocols and procedures.
- Enhanced workflow efficiency by organizing workstations for improved productivity.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Lead Certified Pharmacy Technician
CVS Pharmacy, Retail
Tallmadge, OH
12.2016 - 03.2026
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored new pharmacy technicians on procedures and best practices for medication dispensing.
- Implemented workflow improvements that enhanced prescription processing efficiency and reduced wait times for customers.
- Collaborated with pharmacists to manage inventory levels, ensuring adequate stock of medications and supplies.
- Monitored technician performance, providing feedback to improve accuracy in medication preparation and dispensing tasks.
- Conducted regular audits of pharmacy processes, identifying areas for improvement and maintaining quality assurance standards.
- Led initiatives to enhance patient safety protocols, contributing to elevated standards of care within the retail environment.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
High School Diploma -
Alliance High School
Alliance, OH06-1998
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Drug inventory control
- Processing payments
- Medicare and medicaid process
- Drug inventory management
- Attendance oversight
- Ordering and stocking medications
- Customer service
- Data entry
- Dispensing medications
- Cash register operations
- Team coordination
- Employee training
- Staff leadership
- Certified pharmacy technician
- Equipment cleaning and maintenance
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Enexia Specialty
09.2025 - Current
Lead Certified Pharmacy Technician
CVS Pharmacy, Retail
12.2016 - 03.2026
High School Diploma -
Alliance High School