Carla Coleman
Clinton Township,MI
Summary
Confident Biller with great Billing skills and more than 23 years of experience with FQHC. Effective team player known for reliability and quick work. Dedicated to accuracy and efficiency. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities. Seasoned accounting professional with over 23 years of experience in finance settings. Proficient in all facets of accounting reports and account reconciliations. Adept at generating year-end schedules and additional documents for accounting audits. Confident Biller with great knowledge skills and more than 23 years of experience. Effective team player known for reliability and quick work. Dedicated to accuracy and efficiency. Focused Billing Clerk with 20 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency. Focused Billing Clerk with 20 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency. Reliable Biller known for exceptional skills in Dental Billing and Medical research Pursuing a new position where an understanding of the Man will be widely appreciated. Detail-oriented Biller with 13 years of experience. Well-versed in using intergy and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude. Detail-oriented and methodical Medical Biller offering 13 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
47
47
years of professional experience
Work History
Biller
Detroit Community Health Connection
Detroit, MI
11.1998 - Current
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Checked insurance eligibility by making appropriate phone calls and check coins, deductible .
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Trained new employees on multiple medical billing programs and data entry software.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Set up and maintained new electronic billing system.
Customer Service Representative
Detroit Community Health Connection
Detroit, Michigan
11.1998 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Communicated professionally with colleagues, freelancers and clients.
- Cross-trained and provided back up for customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Finney
E. Warren06.1987
Skills
- Medical Billing and Collections
- Billing Systems and Software
- Creating Treatment Plans
- Adding, Calculating and Billing Machines
- Claim Processing
- Accounts Payable and Accounts Receivable
- ICD-10 Coding
- Filing Appeals
- Benefits Verifications
- Statement Billings
- Insurance Claim Requirements
- Diagnostic Codes
- Information Updates
Additional Information
Assist in uds reporting for dental Assist in running Billing reports Experience in Billing delivery & antepartum FQHC experience for over 23 years
Timeline
Biller
Detroit Community Health Connection
11.1998 - Current
Customer Service Representative
Detroit Community Health Connection
11.1998 - Current
High School Diploma -
Finney
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