Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Lopez

Crosby,TX

Summary

Ambitious student pursuing Business degree eager to contribute developed knowledge in any setting . Skilled in documentation intake and management skills in any fast business settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Overview

10
10
years of professional experience

Work History

Biller

Cbsl
12.2022 - Current
  • Followed up with clients to obtain prompt payments.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Worked with multiple departments to check proper billing information.
  • Prepared and submitted monthly repair billing reports to management.
  • Amend invoices due to clients request.
  • Updated tank statuses
  • Provided clients with images of repairs needed.
  • Billed and proceeded high dollar repairs

Patient Support Representative

Anthem
09.2019 - 02.2022
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Documented conversations with customers to track requests, problems and solutions
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
  • Completed and submitted appeals for denied claims
  • Reviewed all claims for accurateness and appropriateness
  • Applied HIPAA privacy and security regulations while handling patient information.

Patient Support Representative

Resource Corporation of America
03.2018 - 03.2019
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
  • Interviewed customers regarding billing issues and documented to help with financial assistance
  • Verified Medicaid/medicare/SSI and private insurance
  • Mailed applications for financial assistance to hospitals and patients
  • Interviewed clients to determine income and expenses
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Lead Associate

Ezpawn
12.2013 - 01.2018
  • Assisted manager by implementing new policies and training entire team on latest procedures
  • Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment
  • Maintained positive working relationship with fellow staff and management
  • Assisted organizational efforts by filing, entering data and answering phones
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Coordinated work schedules and distributed tasks to team members
  • Qualify loan amounts for customers
  • Open and closed store
  • Bank deposits
  • Approve high dollar Loans

Education

Associate of Arts - Business

Houston Community College
Houston, TX
2021

Skills

  • Certified in 10-key
  • Appointment confirmation
  • Medical billing
  • Bookkeeping support
  • Medical filing
  • Time management
  • Organizational skills
  • Computer skills
  • Work ethic
  • Problem resolution
  • Claims processing
  • Billing dispute resolution
  • Medical billing and collections
  • Collecting information
  • Data entry
  • Process Payments
  • Invoice Review
  • Operating Costs and Revenues
  • Posting Charges

Languages

Spanish
Native or Bilingual

Timeline

Biller

Cbsl
12.2022 - Current

Patient Support Representative

Anthem
09.2019 - 02.2022

Patient Support Representative

Resource Corporation of America
03.2018 - 03.2019

Lead Associate

Ezpawn
12.2013 - 01.2018

Associate of Arts - Business

Houston Community College

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Melissa Lopez