Carla Cook
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Account Coordinator
Nolan Transportation Group
01.2023 - 12.2023
- Expanded carrier network through strategic outreach initiatives targeting reputable freight providers in various regions.
- Collaborated closely with sales teams to ensure consistent alignment of goals and strategies across departments.
- Liaised with customers provide status updates and explain cargo shipment delays.
Administrative Assistant and Learning Support
Dolphin STEM Academy
07.2021 - 02.2023
- Provided ongoing support to enrolled students throughout their educational journey, fostering strong connections between learners and the institution.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
Enrollment Specialist
Savilinx
11.2020 - 12.2020
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Provided exceptional customer service to Veterans, addressing concerns regarding their benefits packages.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Inside Sales
Howard Technology Solutions
11.2017 - 03.2019
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Education
Master of Arts - Education
William Carey University
Hattiesburg, MS02.2026
Bachelor of Arts - Liberal Arts And General Studies
University of Southern Mississippi
Hattiesburg, MS07.2020
Associate of Arts - Elementary Education
Holmes Community College
Goodman, MS05.2011
Skills
- Operations Management
- Problem Resolution
- Documentation and control
- Sales Support
- Follow-up skills
- Database Management
- Shipping and Logistics
- Administrative and Office Support
- Microsoft Office Suite
Awards
President's List Summer 2020 - University of Southern Mississippi
Timeline
Account Coordinator
Nolan Transportation Group
01.2023 - 12.2023
Administrative Assistant and Learning Support
Dolphin STEM Academy
07.2021 - 02.2023
Enrollment Specialist
Savilinx
11.2020 - 12.2020
Inside Sales
Howard Technology Solutions
11.2017 - 03.2019
Master of Arts - Education
William Carey University
Bachelor of Arts - Liberal Arts And General Studies
University of Southern Mississippi
Associate of Arts - Elementary Education
Holmes Community College
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