Carla De Los Santos
Conroe
Summary
Detail-oriented professional with strong multitasking abilities and a background in logistics management. Successfully negotiated competitive shipping rates while maintaining positive carrier relationships. Ready to leverage operational expertise to improve efficiency and customer outcomes.
Overview
21
21
years of professional experience
Work History
Operations Manager
Romanos Trucking
Houston, TX
01.2022 - 03.2025
- Streamlined daily operations to enhance efficiency and reduce delays.
- Managed logistics coordination, optimizing routes for timely deliveries.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Managed communication between drivers, clients, and suppliers to ensure smooth operations.
Hairstylist
Switch Hair Salon
Houston, TX
06.2004 - 06.2010
- Provided exceptional hairstyling services, ensuring client satisfaction and repeat business.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Education
High School Diploma -
Aldine High School
Houston, TXSkills
- Problem-solving
- Customer service
- Schedule management
- Effective multitasking
- Freight rate negotiation
- Record keeping
Languages
Spanish
Professional Working
Timeline
Operations Manager
Romanos Trucking
01.2022 - 03.2025
Hairstylist
Switch Hair Salon
06.2004 - 06.2010
High School Diploma -
Aldine High School