Carla Dennis
Certified Nursing Assistant/ Direct Support Professional
Chattanooga,TN
Summary
Compassionate and dedicated professional with extensive experience at Open Arms Care Corporation, enhancing the quality of life for individuals with disabilities. Skilled in patient care and documentation, utilizing empathy and de-escalation techniques to foster independence and well-being. Proven ability to educate clients on available services, ensuring informed decision-making.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Open Arms Care Corporation
Collegedale, Tennessee
10.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
Certified Nursing Assistant
Maxim Healthcare
Chattanooga, Tennessee
12.2023 - Current
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Case Manager
Orange Grove Center
03.2019 - 07.2023
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Quality Assurance Inspector
Volkswagen Group of America
Chattanooga, Tennessee
03.2010 - 11.2018
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Assisted in the development of comprehensive quality control plans, outlining procedures and guidelines for inspectors.
- Improved production efficiency with timely reporting of inspection results to relevant parties.
Education
Certificate - Certified Nursing Assistant
University of Tennessee At Chattanooga
Chattanooga, United States 05.2001 -
Certificate - Electronic Health Records Specialist
Academy of Allied Health Careers
Chattanooga, United States 05.2001 -
Skills
First aid and safety
Patient care
Patient education
Empathy and patience
Client documentation
Daily living support
De-escalation techniques
Certification
CNA - Certified Nurse Assistant
Timeline
Direct Support Professional
Open Arms Care Corporation
10.2024 - Current
Certified Nursing Assistant
Maxim Healthcare
12.2023 - Current
Case Manager
Orange Grove Center
03.2019 - 07.2023
Quality Assurance Inspector
Volkswagen Group of America
03.2010 - 11.2018
Certificate - Certified Nursing Assistant
University of Tennessee At Chattanooga
05.2001 -
Certificate - Electronic Health Records Specialist
Academy of Allied Health Careers
05.2001 -
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