Carla Doloson
Customer Service
Orlando,FL
Summary
Customer-focused professional with extensive experience in ensuring client satisfaction and fostering strong relationships. Known for reliability, adaptability, and collaborative approach to achieving team goals. Proficient in communication and issue resolution, consistently aligning customer needs with company solutions.
Overview
7
7
years of professional experience
6
6
Certifications
5
5
Languages
Work History
Remote Customer Success Representative
UDT Technology
06.2024 - Current
- Developed detailed documentation of customer interactions and resolutions offered.
- Addressed customer inquiries swiftly, ensuring adherence to quality standards.
- Nurtured customer relationships by delivering timely responses to inquiries.
- Conducted training sessions and webinars to facilitate onboarding for new clients.
- Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability.
Hybrid Customer Care Manager
101 Mobility
09.2023 - 05.2024
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Secretary
Trini Salon & Spa
05.2023 - 09.2023
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
Legal Secretary
Morgan & Morgan Law Firm
05.2022 - 04.2023
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Organized files for court proceedings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Managed attorney calendars by tracking appointments, meetings, and conferences.
Owner
The Lion Inc
09.2018 - Current
- Maintained strong client relationships through exceptional customer service.
- Developed strategies to enhance customer satisfaction and loyalty.
- Formulated strategic plans driving profitability and efficiency.
- Provided guidance to optimize employee performance and productivity.
- Identified growth, expansion, and diversification opportunities for business enhancement.
Education
Bachelor of Arts - Clinical Psychology
Florida International University
Miami, FL 05.2001 -
Associate of Arts - Pathway To Psychology
Miami Dade College
Miami, FL 05.2001 -
High School Diploma -
Miami Northwestern Senior High
Miami, United States 05.2001 -
Skills
CRM software
Effective client onboarding
Customer service expertise
Customer engagement
Data-driven decision making
Employee onboarding and training
Project management
Conflict resolution
Sales proficiency
Strong leadership
Client account management
Effective communication skills
Certification
Real Estate License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Portuguese
Professional Working
Korean
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CAP- Certified Administrative Professional
03-2025
Intuit Academy Bookkeeping Professional Certificate
03-2025
MCAS - Microsoft Certified Application Specialist
07-2024
Remote Customer Success Representative
UDT Technology
06.2024 - Current
Public Notary License
04-2024
Hybrid Customer Care Manager
101 Mobility
09.2023 - 05.2024
Secretary
Trini Salon & Spa
05.2023 - 09.2023
ACE - Adobe Certified Expert, Photoshop
05-2023
Real Estate License
11-2022
Legal Secretary
Morgan & Morgan Law Firm
05.2022 - 04.2023
Owner
The Lion Inc
09.2018 - Current
Bachelor of Arts - Clinical Psychology
Florida International University
05.2001 -
Associate of Arts - Pathway To Psychology
Miami Dade College
05.2001 -
High School Diploma -
Miami Northwestern Senior High
05.2001 -