Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carla Flores

Camarillo,CA

Summary

Dynamic Shift Leader and Chiropractic Assistant with a proven track record at Urbane Cafe, adept in team leadership and patient care. Excelled in training staff across 10+ locations, enhancing customer satisfaction, and fostering patient relationships. Skilled in appointment scheduling and critical thinking, I bring a blend of hard and soft skills to drive success and efficiency.

Overview

7
7
years of professional experience

Work History

Shift Leader

Urbane Cafe
08.2017 - Current
  • Current trainer and have trained new generations of team members at 10+ store openings and aid the company by traveling to different locations/cities.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Worked as a catering specialist for two years.

Chiropractic Assistant

Bates Family Chiropractic
02.2022 - 03.2023
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Input patient data into computer system using [Software] and checked information for accuracy.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Education

Associate of Arts - Math And Natural Science

Ventura College
Ventura, CA
05.2022

Skills

  • Team Leadership
  • Positive Attitude
  • Customer service focus
  • Decision-making capabilities
  • Strong verbal and written communication
  • Appointment Scheduling
  • Patient Care
  • Patient Relations
  • Professionalism and Ethics
  • Critical Thinking
  • Flexibility and Adaptability
  • New Hire Training

Languages

Spanish
Native or Bilingual

Timeline

Chiropractic Assistant

Bates Family Chiropractic
02.2022 - 03.2023

Shift Leader

Urbane Cafe
08.2017 - Current

Associate of Arts - Math And Natural Science

Ventura College

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Carla Flores