Professional Summary
Overview
Work History
Education
Skills
Timeline

Carla Forrest

Mental Health Association of Southeastern Pennsylvania
Philadelphia
9
Years of experience

Results-driven Program Manager with proven expertise in project management, budget oversight, and team leadership. Committed to enhancing service delivery in mental health programs through strategic partnerships and effective communication.

Work History

Program Manager

8 Years 11 Months
Mental Health Association of Southeastern Pennsylvania | 05.1998 - 04.2007
  • Managed program budgets, ensuring efficient allocation of resources and adherence to funding requirements. engagement.
  • Developed strategic partnerships with community organizations to enhance program outreach and resource availability.
  • Facilitated training sessions for staff, enhancing their skills in evidence-based practices and client interaction techniques.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Residential Living Specialist

6 Years 8 Months
Horizon House Inc | 07.2000 - 03.2007

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  • Developed individualized care plans in collaboration with healthcare professionals to address resident needs.
  • Facilitated communication between residents and staff, ensuring timely resolution of concerns and requests.
  • Monitored safety protocols and adherence to housing regulations to maintain a secure living environment.
  • Implemented feedback mechanisms to assess resident satisfaction, driving continuous improvements in service delivery.
  • Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
  • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
  • Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
  • Attended continuing training sessions on [Type] techniques and methods. CPR, First Aide, OSHA
  • Coordinated daily activities and support services for residents, enhancing community engagement and satisfaction.

Education

Bachelor of Science - Behavioral of Art in Behavioral Health & Human Ser

Chestnut Hill College | 9601 Germantown Ave. Philadelphia, PA 19118 | 12.2004

Skills

Problem-solving
Project management
Detail-oriented
Strategic planning

Timeline

Residential Living Specialist

Horizon House Inc
07.2000 - 03.2007Read More

Program Manager

Mental Health Association of Southeastern Pennsylvania
05.1998 - 04.2007Read More

Chestnut Hill College

Bachelor of Science from Behavioral of Art in Behavioral Health & Human Ser
Read More
Carla Forrest