Carla Friede
Madison,WI
Summary
Dynamic Patient Access Representative with a proven track record at Uw Hospitals and Clinics, excelling in HIPAA compliance and insurance verification. Adept at delivering exceptional customer service while managing sensitive information and adapting to fast-paced environments. Recognized for enhancing patient experiences through active listening and tailored solutions.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Uw Hospitals and Clinics
02.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Bartender Apprentice
Murphys Bar
07.2015 - Current
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer experience by providing friendly and attentive service.
- Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
Education
High School Diploma -
06-1998
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Money handling
Timeline
Patient Access Representative - Uw Hospitals and Clinics
02.2022 - Current
Bartender Apprentice - Murphys Bar
07.2015 - Current
MADISON EASR - High School Diploma,
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