Carla Friede
Madison,WI
Summary
Dynamic Patient Access Representative with a proven track record at Uw Hospitals and Clinics, excelling in HIPAA compliance and insurance verification. Adept at delivering exceptional customer service while managing sensitive information and adapting to fast-paced environments. Recognized for enhancing patient experiences through active listening and tailored solutions.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Uw Hospitals and Clinics
Madison, WI
02.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Bartender Apprentice
Murphys Bar
Madison, WI
07.2015 - Current
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer experience by providing friendly and attentive service.
- Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
Education
High School Diploma -
06-1998
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Money handling
Timeline
Patient Access Representative - Uw Hospitals and Clinics
02.2022 - Current
Bartender Apprentice - Murphys Bar
07.2015 - Current
MADISON EASR - High School Diploma,
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