Carla Garcia
Humble,TX
Summary
Dynamic Sales Manager with a proven track record at Kemper Life Insurance, excelling in relationship building and staff management. Achieved top performance by enhancing client retention through tailored solutions and effective sales strategies. Strong negotiation skills and a commitment to exceptional customer service drive results and foster loyalty.
Overview
10
10
years of professional experience
Work History
Sales Manager
A-max Auto Insurance
10.2024 - 03.2025
- Developed and implemented sales strategies to increase policy renewals and client retention.
- Trained and mentored junior sales staff to enhance team performance and productivity.
- Analyzed market trends to identify new business opportunities and optimize sales tactics.
- Collaborated with marketing teams to design effective promotional campaigns for insurance products.
- Established strong relationships with clients, ensuring exceptional customer service and satisfaction.
- Conducted regular performance reviews to assess goals, provide feedback, and drive improvements.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Receptionist
Gresk & Singleton
11.2017 - 01.2020
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
- Handled multi-line phone system, efficiently routing calls and taking messages as needed.
- Scheduled appointments and maintained calendar for office staff, ensuring optimal time management.
- Processed incoming and outgoing mail, organizing documents for quick retrieval and distribution.
- Implemented filing system improvements, enhancing document retrieval efficiency for the team.
- Assisted in onboarding new employees by providing orientation materials and facility tours.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Sales Agent
Kemper Life
05.2020 - 03.2023
- Developed customer relationships to enhance client retention and satisfaction.
- Conducted product presentations to effectively communicate policy benefits.
- Utilized CRM software to track sales leads and manage client interactions.
- Assisted clients in understanding policy options and coverage details.
- Analyzed competitor offerings to refine sales strategies and improve proposals.
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Agent
Freeway Insurance
02.2019 - 02.2023
- Collaborated with team members to identify sales opportunities in the market.
- Participated in training sessions to enhance product knowledge and selling techniques.
- Resolved customer inquiries promptly, ensuring a positive service experience.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
Sales Agent
United Insurance
04.2015 - 07.2017
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Education
Business Administration
Houston Community College
Houston, TX05.2012
High School Diploma -
Jersey Village High School
Houston, TX2007
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Strong negotiation skills
- Data entry proficiency
- Complaint handling
- Client needs assessment
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
A-max Auto Insurance
10.2024 - 03.2025
Sales Agent
Kemper Life
05.2020 - 03.2023
Sales Agent
Freeway Insurance
02.2019 - 02.2023
Receptionist
Gresk & Singleton
11.2017 - 01.2020
Sales Agent
United Insurance
04.2015 - 07.2017
Business Administration
Houston Community College
High School Diploma -
Jersey Village High School