Carla Gibbon
Hilton Head Island,SC
Summary
Client-focused Esthetician skilled in various types of facials. Dedicated to provide a relaxing and tailored experience to guests. Committed to maintaining the highest standards of service. Dependable and friendly candidate looking to join a team at a day spa.
Overview
12
12
years of professional experience
Work History
Property Management Assistant
Island Rentals Of Hilton Head
09.2016 - 09.2021
- Answered phone lines and assisted customers with making reservations, payments, and vacation questions.
- Assisted customers with cancellations, refunds, and resolving transaction issues.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Processed refunds in accordance with company policy.
- Communicated effectively with owners, residents, and coworkers.
- Completed walk-throughs of properties to identify required repairs.
- Collected and maintained careful records of rental payments and payment dates.
- Facilitated all correspondence with guests utilizing email and several software platforms.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Housekeeper
Hilton Head Hideaways
07.2012 - 09.2015
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked rooms by replacing used towels and linens. Mopping and vacuuming floors, making beds, and restocking bathroom items.
Cashier
Joes Pizza
01.2010 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Education
Licensed Esthetician
Advanced Aesthetics Academy
Okatie04.2023
Skills
- Inventory Management Procedures
- Sanitation Standards
- Microdermabrasion Treatments
- Skin Condition Diagnosis and Treatment
- Disinfection Procedures
- Client Intakes
- Facial Massages
- Chemical Facial Peels
- Maintaining Clean Work Areas
- Critical Thinking
- Spa Retail Sales
- Customer service-focused
Timeline
Property Management Assistant
Island Rentals Of Hilton Head
09.2016 - 09.2021
Housekeeper
Hilton Head Hideaways
07.2012 - 09.2015
Cashier
Joes Pizza
01.2010 - 07.2012
Licensed Esthetician
Advanced Aesthetics Academy
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