Carla Gonzalez
Doral,FL
Summary
Organized and dependable candidate with great communication skills backed by positive attitude and willingness to work hard. Focused on contributing to team sales success while developing new skills. Enthusiastic about building upon acquired talents and eager to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Representative
AT&T
08.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Associate
Pandora
11.2022 - 08.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales by offering advice on purchases and promoting additional products.
- Approached browsing customers to initiate conversations to determine buying preferences.
Brand Ambassador
American Eagle Outfitters, Inc
07.2021 - 10.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04.2025
Skills
- Teamwork and Collaboration
- Engaging with Diverse Customers
- Multitasking Abilities
- Attention to Detail
- Spanish and English Language Proficiency
Timeline
Sales Representative
AT&T
08.2023 - Current
Sales Associate
Pandora
11.2022 - 08.2023
Brand Ambassador
American Eagle Outfitters, Inc
07.2021 - 10.2021
Associate of Arts - Business Administration
Miami Dade College
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